General Manager - Springfield

Portillo's•Springfield, IL

23h•$80,000 - $90,000

About The Position

Portillo’s is seeking a General Manager to lead restaurant operations and a team of high performers, delivering quality food and customer service in a fast-paced environment. The role drives restaurant strategy and business results through operational standards and people development while promoting Portillo’s culture and values. The General Manager oversees all aspects of restaurant operations, including sales, profits, facilities, inventory, payroll, scheduling, financial performance, food safety, and compliance. The role includes coaching and developing team members and restaurant leaders, fostering hospitality, and representing the Portillo’s brand in the local community. The position requires flexibility to work 50+ hour weeks, rotating shifts including nights and weekends, and holidays. The stated pay range is $80,000–$90,000, with actual salary dependent on experience, location, and additional skills. Eligibility for the listed benefits is subject to having worked at Portillo’s for one year and averaging at least 20 hours over a six-month period.

Requirements

High school diploma or equivalent.
Working knowledge of restaurant operations, recruiting, food planning and preparation, sanitation, health standards, and security.
Demonstrated ability to champion hospitality and motivate team members.
Strong leadership skills focused on coaching and achieving excellence.
Knowledge of financial aspects of business operations, including labor and P&L responsibilities.
Strong communication skills; must be able to read, speak, and understand English to communicate with team members, managers, and guests.
Flexibility to work 50+ hour weeks, rotating shifts including nights and weekends, and holidays.

Nice To Haves

Minimum three years of restaurant general management experience in a high-volume, fast-paced environment preferred.
Current sanitation and B.A.S.S.E.T. alcohol service training.

Responsibilities

Drive strategic direction for Portillo’s restaurants by executing operational standards and driving business results through people development.
Model operational standards and execute critical behaviors to run great shifts and create lifelong memories for guests and team members.
Meet and exceed financial and profitability goals by managing budgets.
Implement company policies, procedures, and strategies to promote effective local and state health and food safety compliance.
Promote Portillo’s culture, values, and standards while demonstrating integrity, honesty, restaurant knowledge, and a commitment to exceeding expectations.
Lead, coach, and develop team members and restaurant leaders to deliver excellence and hospitality.
Ensure execution of restaurant operations, including sales, profits, facilities, inventory, payroll, and scheduling.
Promote the Portillo’s brand in the local community through word-of-mouth and restaurant events.

Benefits

Discretionary bonus program based on restaurant performance, among other factors.
Annual discretionary stock grant.
Monthly technology reimbursement.
Uniform allowance.
Free shift meals.
Development benefits.
Discounts on items including movie tickets and gym memberships.
Counseling and support resources through the Employee Assistance Program (EAP).
Choice of three medical plans, including a PPO, two dental plans, and a vision plan.
Paid time off.
401(k) with company match.
Flexible Spending Accounts for healthcare and dependent care.
Beef Stock Employee Stock Purchase Plan.
Voluntary benefits, including critical illness coverage and identity theft insurance.