Dunkin' Restaurant Manager

Dunkin'•Keene, NH

About The Position

The Restaurant Manager provides strong, positive leadership to the restaurant team to deliver great and friendly guest experiences, operational excellence, and profitable top-line sales. The manager is responsible for the overall operation of a single restaurant according to Dunkin’ standards and franchisee policies and procedures, while complying with applicable laws. The role includes leading, training, and developing restaurant team members; maintaining a guest-focused culture; ensuring brand standards, recipes, and systems are followed; and managing restaurant operations, staffing, costs, safety, and performance. The manager also works with Dunkin’ Brands Field Operations as appropriate.

Requirements

Strong analytical skills and business understanding.
Ability to work well with others in a fun, fast-paced team environment.
Punctuality, honesty, and a positive attitude.
Willingness to learn and embrace change.
Ability to train and develop a team.
Guest-focused approach.
Time management skills.
Problem-solving skills.
Ability to motivate others.

Responsibilities

Perform all responsibilities of restaurant team members.
Lead team meetings.
Provide training to restaurant team members.
Ensure brand standards, recipes, and systems are executed.
Create and maintain a guest-focused restaurant culture.
Review guest feedback results and implement action plans to drive improvement.
Communicate restaurant priorities, goals, and results to team members.
Execute new product rollouts, including training, marketing, and sampling.
Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and applicable laws.
Control costs to help maximize profitability.
Complete the weekly labor schedule and ensure shifts are staffed to meet guest demand and service standards.
Complete DCP and other vendor orders.
Conduct self-assessments and corresponding action plans.
Ensure the restaurant budget is met as determined by the franchisee.
Manage restaurant cash over/short and ensure team members follow cash management policies.
Engage with the Dunkin’ Brands Field Operations team as appropriate.
Recruit, hire, onboard, and develop restaurant team members.
Plan, monitor, appraise, and review employee performance.
Coach restaurant team members to drive sales, improve profitability, and increase guest satisfaction.