General Manager - Kalamazoo Indoor Sports Complex

The Sports Facilities Companies•Oshtemo Charter Township, MI

8d•Onsite

About The Position

The General Manager is responsible for the financial and operating performance of the Kalamazoo Indoor Sports Facility. The role leads operations focused on operational excellence, customer service, and helping event organizers host successful events. Responsibilities include overseeing daily facility operations, maintenance, safety, customer service, event and food-and-beverage operations; managing budgets and performance metrics; building relationships with event organizers, sponsors, tenants, local users, and regional partners; and developing staff and operating policies. The General Manager also leads business planning, event recruitment and booking, marketing and sponsorship fulfillment, facility programming, and reporting to the owner and management partners. The facility is a planned 140,000-square-foot indoor sports facility in Kalamazoo, Michigan, with eight basketball courts convertible to 16 volleyball courts and an indoor turf field. The General Manager serves as the primary operational contact for Sports Facilities Management and coordinates with Discover Kalamazoo and the Kalamazoo County Event Center Assessment District Authority on tourism and event recruitment. The position reports to the VP of Venue Management and requires some travel, availability to work nights and weekends, and residence within a reasonable commuting distance or relocation before the start date.

Requirements

Bachelor's degree in business management, sports management, marketing, hospitality, food and beverage, or a related field, or equivalent experience.
Must reside within a reasonable commuting distance or be willing to relocate before the start date.
At least 7 years of management experience.
Prior daily P&L management responsibility and budget oversight of $1 million or greater.
Experience organizing, booking, and operating sports tournaments and events, including basketball, volleyball, cheerleading, wrestling, or similar activities.
Experience working with convention and visitor bureaus, regional sports commissions, and/or regional event-management booking in a regional sports or convention center.
Operational knowledge of risk management, kitchen operations, entertainment, sports clubs, parties, corporate events, teambuilding, and leadership development.
Expertise in sports programming and sports event operations.
Must be available to work nights and weekends.
Ability to sit for extended periods while operating a computer.
Ability to lift 40 pounds waist high.

Responsibilities

Analyze operations and team performance to meet objectives and identify opportunities for cost reduction, program improvement, or policy changes.
Ensure safe day-to-day facility operations, including guest, athlete, and staff safety, risk management, and emergency preparedness.
Develop and execute the Annual Business Plan, monitor performance against targets, and participate in quarterly business reviews.
Supervise facility employees, coordinate staffing and training, and maintain a positive, professional workplace culture.
Manage operations within the approved budget, monitor revenues and expenses, support financial reporting, and identify budget adjustments requiring owner approval.
Attract regional and national tournaments, manage event bookings, and prioritize events that generate overnight hotel stays.
Oversee local sports programming and facility use while keeping tournament tourism the primary scheduling priority.
Coordinate facility marketing and sponsorship fulfillment.
Deliver high-quality experiences for tournament organizers, athletes, spectators, and community users, and monitor satisfaction and Net Promoter Scores.
Serve as SFC's primary operational contact; coordinate with Discover Kalamazoo and KCECAD on tourism and event recruitment; and maintain transparent reporting.
Appoint department heads or managers and delegate responsibilities.
Confer with ownership, Sports Facilities Management advisors and support teams, and employees to discuss issues, coordinate activities, and resolve problems.
Coordinate development and implementation of budgetary control, recordkeeping, and other administrative control systems.
Direct financial and budget activities to fund operations, maximize investments, and increase efficiency.
Direct human resources activities, including approval of HR plans, staff selection, and organization of major departments.
Direct, plan, and implement facility policies, objectives, and activities to ensure continued operations, maximize returns, and increase productivity.
Implement corrective action plans to address organizational or departmental problems.
Prepare and present reports concerning activities, expenses, budgets, government statutes and rulings, and other matters affecting business or program services.
Represent the organization and promote its objectives at official functions, or delegate representatives to do so.
Administer programs for site selection, potential construction needs, and provision of equipment and supplies.
Direct and coordinate business or departmental activities involving pricing, sales, and distribution of products.
Negotiate or approve contracts and agreements with suppliers and other organizational entities.
Prepare budgets for approval, including budgets for program funding and implementation.
Review reports submitted by team members and recommend approval or changes.
Schedule and monitor ongoing team-member training seminars on operational, safety, and legal responsibilities.
Perform additional duties assigned by the VP of Venue Management.