General Manager - Sports & Recreation Complex

Arch Amenities Group•Ashburn, VA

About The Position

The General Manager oversees daily operations of a 32,000-square-foot residential sports and recreation complex in Ashburn, Virginia. The facility includes aquatics, fitness, racquet sports, childcare, two member services desks, and community events. The role leads a broad team to maintain facility excellence, deliver superior member experiences, and ensure efficient operations throughout the complex. The position manages facility operations, staffing and programming; develops operational policies and procedures; monitors financial performance; recruits, trains, and develops employees; and oversees employee administration, including new-hire paperwork, payroll processing, and scheduling. It also manages budgets, establishes fees for memberships, program registrations, and point-of-sale merchandise, and negotiates and monitors vendor and service agreements. The General Manager is responsible for customer service and member satisfaction, compliance with legal, regulatory, and safety standards, health and safety protocols, and daily inspections for cleanliness and safety. Facility operations and staff performance must consistently meet Arch Amenities Group values and service standards.

Requirements

At least 5 years of management experience in a relevant industry.
Proven track record of managing teams and driving business results.
Strong leadership and interpersonal skills.
Excellent problem-solving and organizational abilities.
Financial acumen and ability to manage budgets.
Effective communication and customer service skills.
Ability to multitask and adapt in a fast-paced environment.
Proficiency in point-of-sale software and Microsoft Office Suite.
High attention to detail and commitment to maintaining high standards.

Nice To Haves

Bachelor's degree in Business Administration, Sports/Recreation, Hospitality Management, or a related field.
CPR/First Aid certification.

Responsibilities

Manage daily operations, including staffing, program oversight, customer service, and facility management.
Develop and implement operational policies and procedures to improve efficiency and service quality.
Monitor budgets, expenses, and revenue to meet financial targets.
Recruit, train, and develop employees, and foster a positive culture emphasizing teamwork, accountability, and high performance.
Conduct regular performance evaluations and address employee relations issues as needed.
Oversee new-hire paperwork, payroll processing, and employee scheduling promptly and accurately.
Develop and manage annual operating budgets, tracking revenue against projected expenses to maintain profitability.
Establish fee schedules for memberships, program registrations, and point-of-sale merchandise.
Negotiate and monitor service contracts and third-party vendor agreements.
Maintain excellent customer service standards and respond promptly to member feedback and complaints.
Implement initiatives to improve customer satisfaction and loyalty.
Ensure compliance with legal, regulatory, and safety standards and oversee health and safety protocols.
Maintain a safe working environment and ensure facility operations and staff performance meet AAG values and service standards.
Perform daily inspections to ensure facility cleanliness and safety.