General Manager - Sports & Recreation Complex

Arch Amenities Group•Ashburn, VA

About The Position

The General Manager oversees the daily operations of a 32,000-square-foot residential sports and recreation complex in Ashburn, Virginia. The complex includes aquatics, fitness, racquet sports, childcare, two member services desks, and community events. The role leads a broad team to maintain facility excellence, deliver superior member experiences, and ensure efficient operations across amenities and programs. The General Manager manages operational and financial performance, staffing and employee development, member service, vendor relationships, and compliance with legal, regulatory, and safety standards. The position also ensures facility operations and staff performance align with Arch Amenities Group values and service standards.

Requirements

At least 5 years of management experience in a relevant industry.
Proven ability to manage teams and drive business results.
Strong leadership and interpersonal skills.
Excellent problem-solving and organizational abilities.
Financial acumen and ability to manage budgets.
Effective communication and customer service skills.
Ability to multitask and adapt in a fast-paced environment.
Proficiency with point-of-sale software and Microsoft Office Suite.
High attention to detail and commitment to maintaining high standards.

Nice To Haves

Bachelor's degree in Business Administration, Sports/Recreation, Hospitality Management, or a related field.
CPR/First Aid certification.

Responsibilities

Manage daily operations, including staffing, program oversight, customer service, and facility management.
Develop and implement operational policies and procedures to improve efficiency and service quality.
Monitor budgets, expenses, revenue, and overall financial performance against targets.
Recruit, train, and develop employees, and foster a positive culture emphasizing teamwork, accountability, and high performance.
Conduct performance evaluations and address employee relations issues as needed.
Oversee new-hire paperwork, payroll processing, and employee scheduling accurately and promptly.
Develop and manage annual operating budgets, tracking revenue against projected expenses to maintain profitability.
Establish fee schedules for memberships, program registrations, and point-of-sale merchandise.
Negotiate and monitor service contracts and third-party vendor agreements.
Maintain excellent customer service standards and respond promptly to member feedback and complaints.
Implement initiatives to enhance customer satisfaction and loyalty.
Ensure compliance with legal, regulatory, and safety standards; oversee health and safety protocols and maintain a safe work environment.
Ensure facility operations and staff performance meet AAG values and service standards.
Conduct daily inspections to ensure facility cleanliness and safety.