General Manager - Club Pilates Kalamazoo

Club Pilates Clarkston•Portage, MI

9d•$40,000 - $60,000•Onsite

About The Position

Club Pilates Kalamazoo is seeking a high-energy, results-driven General Manager to oversee the full range of studio operations. The position covers sales, local marketing, staff supervision, and daily operations, and reports directly to the Regional Manager. Candidates with boutique fitness experience are valued, as are leaders from premium hospitality, luxury retail, and sales-driven wellness environments who can deliver an elevated client experience while driving revenue. Club Pilates offers group reformer classes in varied formats and levels. It is a nationwide Pilates brand committed to making Pilates affordable and accessible. The company describes itself as the world’s largest Pilates brand, with more than 1,000 studios across four continents, and provides a 500-hour Teacher Training Program. The General Manager leads sales and lead generation, marketing and community partnerships, social media, hiring and staff supervision, studio operations, and inventory and vendor coordination. Compensation is a $40,000–$60,000 salary including commissions and bonus opportunity, with uncapped sales commissions and additional performance-based bonuses. The role is full-time and performed in person.

Requirements

At least 2 years of management experience; required.
At least 2 years of sales experience; required.
Management and sales experience in boutique fitness, premium hospitality, luxury retail, or sales-driven wellness environments such as medical spas or high-end clinics.
Strong leadership skills to motivate and coordinate a team.
Ability to generate personal sales, meet membership targets, and train Sales Representatives to close deals.
Ability to manage and drive memberships, retail, private training, and teacher training revenue streams.
Highly organized, proficient in data management, and able to prioritize and meet deadlines.
Familiarity with local community engagement tactics to enhance regional brand awareness.
Ability to work harmoniously with coworkers, clients, and the general public.
Experience creating, scheduling, and managing Facebook and Instagram content to increase followers and local engagement while maintaining brand voice.
Fluent in English, with excellent interpersonal, writing, and grammar skills.
Professional, punctual, reliable, and neat appearance; strong attention to detail and accuracy; trustworthy and able to handle confidential information.
Proficiency with computers and CRM systems or studio software.
Ability to use Bluetooth audio equipment.

Nice To Haves

Boutique fitness experience is highly valued.
Experience with ClubReady is a plus.

Responsibilities

Implement sales processes, grassroots marketing, and networking to schedule prospects into demo classes, close membership sales, and collect outstanding dues.
Collaborate with corporate marketing on promotional campaigns and coordinate partnerships with local businesses, influencers, and community organizations.
Schedule and participate in networking and community events and studio promotions.
Create, curate, and schedule engaging social media content, and respond professionally and promptly to messages and reviews.
Hire, onboard, train, and supervise studio staff, including sales representatives and Pilates instructors.
Manage staff scheduling and make independent decisions related to high-level customer service.
Oversee studio setup and preparation, cleanliness, and organization; enforce Club Pilates policies and procedures.
Use ClubReady for revenue reports, attendance reports, and other studio functions.
Ensure forms, administrative supplies, and studio literature are stocked and visible.
Coordinate with vendors to maintain attractive retail and product displays and accurate inventory counts.