Field Operations General Manager (Marine HVAC) - Norfolk VA
About The Position
Johnson Controls is seeking an experienced Field Operations General Manager in the Norfolk, Virginia area to lead field service operations for its Navy Systems marine HVAC&R business. The business supports major defense industrial base shipbuilders and provides cooling and refrigeration equipment and systems to the U.S. Navy. The role oversees sales generation, pipeline management, shipboard execution, and client relationships for JCNS-manufactured HVAC&R equipment installed on U.S. Navy vessels. The General Manager oversees field service teams in Norfolk, San Diego, and Seattle and is responsible for the team's profit and loss, growth, strategy, and contribution to the business's goals and strategic plan. The position reports to the JCNS Director of Programs, Contracts, and Field Services, located in York, Pennsylvania. Travel is required up to 25%.
Requirements
- At least 5 years of progressive field service experience.
- Strong leadership and team management skills.
- Excellent problem-solving and decision-making abilities.
- Demonstrated operations management experience.
- Commitment to integrity and quality in business.
- Strong initiative and written and verbal interpersonal communication skills.
- Demonstrated ability to influence decision makers at key levels, preferably C- and D-level executives.
- Proficiency with U.S. Federal Government agency budgeting and contracting (acquisition) processes.
- Proficiency with Microsoft Office products, including Word, Excel, PowerPoint, and Project; Outlook; and the Windows environment.
- Ability to obtain and maintain required government security clearances, including successful background, character, criminal history, employment, and credit checks.
- Ability to travel within the region and periodically to the West Coast, up to 25%.
Nice To Haves
- At least 5 years of experience focused on U.S. Navy HVAC&R maintenance and modernization services.
- Bachelor's degree in Engineering, Business, Marketing, or a related discipline.
- MBA preferred.
Responsibilities
- Own profit and loss, growth, and strategy for the field services team.
- Lead sales executives and develop processes to cultivate, qualify, and close new sales opportunities.
- Coordinate field service schedules to ensure appropriate coverage and resource allocation.
- Lead, mentor, and develop HVAC field technicians and managers; conduct performance evaluations and provide feedback.
- Oversee installation, maintenance, and repair of marine HVAC systems, ensuring service quality and compliance with industry standards.
- Develop operational procedures and drive continuous improvement in efficiency, service quality, and productivity.
- Monitor service contracts and ensure commitments are met.
- Build client relationships, understand client needs, and provide tailored solutions.
- Resolve customer service issues and hold client meetings to review performance and gather feedback.
- Ensure field activities comply with health and safety regulations; promote safety through training and audits.
- Stay current on marine HVAC technologies and industry trends, and provide technical guidance to field service teams.
- Develop budgets and pricing and help customers make the business case for budget approval.
- Educate customers about Federal or Navy-specific funding programs and IDIQ contract vehicles.
- Ensure projects meet technical and financial goals aligned with business objectives and financial targets.
- Participate in professional organizations, conferences, expert panels, and other industry events.
Benefits
- Eligible for benefits on the first day of employment.
- Three weeks of paid vacation per calendar year.
- IC plan bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
