Field Operations General Manager (Marine HVAC) - Norfolk VA

Military Spouse Corporate Career Network•Norfolk, VA

9d•Onsite

About The Position

Johnson Controls is seeking an experienced Field Operations General Manager to lead marine HVAC&R field services for its Navy Systems business. The business supports major defense industrial base shipbuilders and has supplied mission-critical cooling and refrigeration equipment and systems to the U.S. Navy for over 100 years. The role oversees sales generation, pipeline management, shipboard execution, and client relationships related to JCNS-manufactured HVAC&R equipment installed on U.S. Navy vessels. The position leads field service operations across Norfolk, Virginia; San Diego, California; and Seattle, Washington. The General Manager is responsible for the field service team’s profit and loss, growth, and strategy in support of business goals and the strategic plan, and reports to the JCNS Director of Programs, Contracts, and Field Services, located in York, Pennsylvania. The role is based in the Norfolk area and requires travel of up to 25%.

Requirements

At least 5 years of progressive field service experience.
Strong leadership and team management skills.
Excellent problem-solving and decision-making abilities.
Demonstrated operations management experience.
Commitment to integrity and quality in business.
Strong initiative and written and verbal interpersonal communication skills.
Ability to influence decision makers at key levels, preferably C- and D-level executives.
Proficiency with U.S. federal government agency budgeting and contracting (acquisition) processes.
Proficiency with Microsoft Office (Word, Excel, PowerPoint, and Project), Outlook, and the general Windows environment.
Ability to obtain and maintain required government security clearances, including associated background, character, criminal history, employment, and credit checks.
Ability to travel within the region and periodically to the West Coast, up to 25%.

Nice To Haves

At least 5 years of experience focused on U.S. Navy HVAC&R maintenance and modernization services.
Bachelor’s degree in engineering, business, marketing, or a related discipline.
MBA.

Responsibilities

Own profit and loss, growth, and strategy for the field services team.
Lead sales executives and develop processes to cultivate, qualify, and close new sales opportunities.
Coordinate field service schedules to ensure appropriate coverage and resource allocation.
Lead, mentor, and develop HVAC field technicians and managers, supporting productivity and morale.
Conduct performance evaluations and provide constructive feedback.
Oversee installation, maintenance, and repair of marine HVAC systems, ensuring service quality and compliance with industry standards.
Develop operational procedures to improve efficiency and service quality.
Promote continuous improvement and enhance the efficiency and productivity of operational delivery teams.
Monitor service contracts and ensure commitments are fulfilled.
Build client relationships, understand client needs, and provide tailored solutions.
Resolve customer service issues promptly and effectively.
Hold regular client meetings to review service performance and gather feedback.
Ensure field service activities comply with health and safety regulations; promote safety through training and audits.
Keep current on marine HVAC technologies and industry trends, and provide technical guidance to the field service team as needed.
Develop budgets and pricing and help customers build business cases to secure budget approval.
Educate customers on federal or Navy-specific funding programs and IDIQ contract vehicles that may support their goals.
Align projects with business objectives and financial targets as well as technical goals.
Participate in professional organizations, conferences, expert panels, and other industry events to demonstrate innovation and thought leadership.