General Manager Jobs

About The Position

Requirements

• HS or GED; Post-secondary education in collision repair preferred
• Typically has experience in auto repair industry or managing a team
• Must be 21 years of age or older
• Must have a valid Driver’s License and be eligible for coverage under Caliber’s insurance policy (Not an excluded driver)
• Advance understanding and knowledge of the repair process/procedures
• Strong analytical and coordination capabilities; capable of effectively prioritizing and multi-tasking
• Highly effective leadership skills including excellent communication skills and the ability to delegate and empower teammates
• Personable, friendly demeanor with a “World Class” customer service approach to internal and external customers
• Maintain a well-groomed, professional appearance
• Must be eligible to work in the U.S. with no restrictions.

Responsibilities

• Assist in the forecasting of goals and objectives for the Center and strive to meet them
• Hire, train, motivate, counsel and monitor the performance of all Center teammates
• Demonstrate a great ability to lead others to achieve success
• Supervise the sales, overall production and administration of the center
• Ensure that every teammate follows all Caliber standards, policies and procedures
• Frequently, review estimates to ensure accuracy and compliance with Company and Client guidelines
• Monitor closed jobs and gross profits of the center, communicate trends to the General Manager
• Ensure DRP accounts are managed properly and regularly communicated to the General Manager
• Monitor the performance of each associate and provide timely and specific feedback to the teammate and the General Manager
• Demonstrate behaviors consistent with the Company's Vision, Mission and Values in all interactions with teammates, customers, clients and vendors
• Establish and maintain good working relationships with other departments, insurance adjusters and customers to encourage repeat and referral business
• Comply with all Caliber safety rules, guidelines and standards
• Perform other related duties as assigned to ensure an efficient, effective, and profitable center.

Benefits

• Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.