General Manager - $1000 Sign On Bonus!

Bagel Brands•Hutchinson, MN

11d•$21 - $40•Onsite

About The Position

The General Manager is accountable for the overall performance of the Caribou Coffee coffeehouse, including financial results, team performance, and guest experience. Reporting to the Area or District Manager, this role leads daily operations and builds a high-performing, engaged team through clear expectations, accountability, and a healthy coffeehouse culture centered on exceptional guest service. The General Manager works to grow sales and traffic, develop and coach team members, and lead by example while demonstrating Caribou’s commitment to Team, Guest, and Business. The role oversees staffing, scheduling, training, guest service across in-store and off-premise channels, inventory, financial performance, cash controls, food safety, and operational standards. The position regularly requires overtime, including early mornings, evenings, weekends, and holidays.

Requirements

At least 1–2 years of restaurant, retail, or guest service management experience, or a combination of experience and education.
Must be 18 years of age or older.
Valid driver's license and reliable transportation for supply chain, operational, and marketing tasks.
Reliable transportation to and from the workplace.
Ability to work full-time, 40–47 hours per week.
Ability to regularly work overtime, including early mornings, evenings, weekends, and holidays.
Ability to reach, lift up to 50 pounds, sit and stand for 4 to 8 hours, bend, and move intermittently during working hours, with or without reasonable accommodation.
Bring Caribou’s Core Values to work: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve with Love.
Build trust through transparent communication and consistent follow-through.
Demonstrate resilience and composure in dynamic environments.
Act as a change leader and foster team adaptability.
Provide and receive feedback with positive intent, empathy, professionalism, and a commitment to growth.
Take ownership of difficult conversations and provide timely resolutions.

Nice To Haves

ServSafe certification, or the ability to obtain it within 90 days of employment.
Experience with sales building, Profit & Loss (P&L) statements, recruitment, and training.
Proficiency with coffeehouse systems including Toast, CrunchTime, Teamwox, EcoSure, Medallia, Workday, and Beekeeper.
High school diploma or GED equivalent.

Responsibilities

Maintain staffing levels across shifts, create accurate demand-based schedules, publish them on time, and develop bench strength and succession plans.
Build and retain a skilled team by setting goals, coaching performance, recognizing contributions, and using company tools to strengthen engagement and reduce turnover.
Own role-based training, promotional training, onboarding, and related development initiatives.
Provide individualized coaching and support, address team member concerns, and build strong working relationships.
Model company policies and standards and maintain a safe, supportive environment for team members and guests.
Use designated systems and tools accurately and on time to complete administrative and operational tasks, maintain records, monitor performance, and support decisions.
Lead the team in delivering Caribou’s STAR guest service model through craft, hospitality, consistency, training, coaching, and recognition.
Improve guest satisfaction, service speed, and loyalty using guest feedback and coffeehouse data.
Ensure food and beverages meet standard operating procedures and brand standards throughout the day.
Prepare the coffeehouse and team for demand and peak dayparts.
Manage guest experience across in-store, drive-thru, mobile-order, and delivery channels, maintaining service speed and accuracy and balancing channel flow.
Resolve guest, team, supply chain, and asset-related issues promptly.
Lead coffeehouse performance to drive sales, profitability, and operational excellence, including local marketing execution.
Maintain a consistent and adaptable coffeehouse presence in accordance with scheduling standards, including during peak dayparts, inventory work, administrative tasks, promotional sets, and holidays.
Ensure the coffeehouse is open, staffed, and operational during expected business hours; take ownership of shift coverage and provide direct operational support when needed.
Manage inventory, replenishment, waste, and assets to maintain accurate inventory, minimize loss, and support uninterrupted operations.
Manage the coffeehouse P&L and safeguard company resources.
Focus on sales while managing labor, cost of goods, waste, and controllable expenses; support cash flow through ethical fiscal practices.
Drive results during promotions, seasonal windows, and daily operations.
Own cash controls and loss prevention, enforce accurate cash handling and register accountability, manage cash overages and shortages to standard, and protect against loss.
Maintain food safety, sanitation, and health protocols.
Collaborate with General Manager peers and support an adaptable, equitable environment for team development and goal achievement.
Give and receive feedback professionally, handle challenging situations and confidential information empathetically, and resolve difficult conversations in a timely manner.
Learn new systems and tools as they are introduced.