General Manager - $1000 Sign On Bonus!

Bagel Brands•Hutchinson, MN

9d•Onsite

About The Position

The General Manager is accountable for the coffeehouse’s overall performance, including financial results, team effectiveness, and guest experience. Reporting to the Area or District Manager, the General Manager leads daily operations and builds a high-performing, engaged team by setting clear expectations, holding team members accountable, and fostering a healthy coffeehouse culture centered on exceptional guest service. The role focuses on sales and traffic growth, team development and coaching, and leading by example while bringing Caribou Coffee’s purpose and core values to life. The General Manager oversees staffing, scheduling, training, performance coaching, guest service, product standards, operations, inventory, financial results, cash controls, and food safety. They are expected to maintain a consistent, adaptable presence in the coffeehouse, including during peak periods and holidays, and to provide direct operational support when needed. The position regularly requires overtime, including early mornings, evenings, weekends, and holidays. The stated schedule is full-time, 40–47 hours per week. This position is located at 1100 Highway 15 South, Hutchinson, Minnesota 55350. Compensation is $20.82–$39.77 per hour; starting pay is subject to local and state minimum wage regulations. Physical demands include reaching, lifting up to 50 pounds, sitting and standing for 4 to 8 hours, bending, and intermittent movement during working hours. These demands may be accomplished with or without reasonable accommodations.

Requirements

At least 1–2 years of restaurant, retail, or guest service management experience, or a combination of experience and education.
Must be at least 18 years old.
Valid driver’s license and reliable transportation for supply chain, operational, and marketing tasks.
Reliable transportation to and from the workplace.
Ability to work full-time, 40–47 hours per week, with regular overtime that may include early mornings, evenings, weekends, and holidays.
Ability to reach, lift up to 50 pounds, sit and stand for 4 to 8 hours, bend, and move intermittently during working hours, with or without reasonable accommodations.

Nice To Haves

ServSafe certification, or ability to obtain it within 90 days of employment.
Experience with sales building, Profit & Loss statements, recruitment, and training.
Proficiency with coffeehouse systems including Toast, CrunchTime, Teamwox, EcoSure, Medallia, Workday, and Beekeeper.
High school diploma or GED equivalent.

Responsibilities

Maintain staffing levels that meet business needs across shifts, especially peak dayparts; create demand-based schedules, publish them on time, and develop bench strength and succession plans.
Build and retain a skilled team by setting goals, coaching performance, recognizing contributions, and using company tools and resources to strengthen engagement and reduce turnover.
Own role-based and promotional training, onboarding, and related development initiatives.
Provide individualized coaching and support, address team member concerns promptly, and strengthen working relationships.
Model and uphold company policies, practices, and standards, and maintain a safe, supportive environment for team members and guests.
Use designated systems and tools accurately and on time to complete administrative and operational tasks, maintain records, monitor performance, and support follow-up and decision-making.
Lead the coffeehouse in delivering Caribou’s STAR guest service model through craft, hospitality, consistency, training, coaching, and recognition.
Improve guest satisfaction, speed of service, and loyalty using guest feedback and coffeehouse data to determine actionable steps.
Ensure food and beverages meet standard operating procedures and brand standards throughout the day.
Coach the team to anticipate guest and daypart demand and prepare the coffeehouse for peak periods.
Manage guest experience across in-coffeehouse, drive-thru, mobile order, and delivery channels, maintaining speed and order accuracy and managing channel flow during peak periods.
Facilitate timely resolution of guest, team, supply chain, and asset-related issues.
Lead coffeehouse performance to drive sales, profitability, and operational excellence, including execution of local marketing efforts.
Maintain a consistent and adaptable coffeehouse presence in accordance with scheduling standards, including during peak dayparts, inventory work, administrative work, promotional sets, and holidays.
Ensure the coffeehouse is open, staffed, and operational during expected business hours by managing shift coverage and providing direct operational support when needed.
Manage inventory, replenishment, waste, and assets to maintain accurate inventory, minimize loss, allocate resources efficiently, and support uninterrupted operations.
Manage the coffeehouse P&L and safeguard company resources; focus on sales while managing expenses, labor as a percentage of sales, cost of goods, waste, and controllable expenses.
Promote cash flow growth through ethical, disciplined fiscal responsibility and create focus on meeting or exceeding sales goals during promotions, seasonal windows, and daily operations.
Own cash controls and loss prevention; enforce accurate cash handling and register accountability, manage cash over/short to standard, and protect against internal and external loss.
Maintain food safety, sanitation, and health protocols.
Build trust through transparent communication and consistent follow-through; show resilience and composure in dynamic environments and lead change by embracing growth and fostering adaptability.
Promote equitable standards for team development and goal achievement, collaborate with General Manager peers, and give and receive feedback with empathy and professionalism.
Handle challenging situations and confidential information consistently, and take ownership of difficult conversations by seeking understanding and providing timely resolutions.
Learn new systems and tools as they are introduced to support the business.