Assistant General Manager

Team Car Care Dba Jiffy Lube•Omaha, NE

13d•$17 - $20•Onsite

About The Position

The Assistant General Manager (AGM) supports the General Manager in leading a service center, driving consistent sales success, and delivering excellent guest experiences. The role contributes to revenue growth by increasing guest count and improving lead measures, including core sales mix, MultiCare, and Core Plus. The AGM coaches the team, supports teammate development through internal training and ongoing guidance, and helps maintain an engaged and efficient workforce. The AGM assists with budgeting, sales forecasts, financial performance, and expense controls; manages inventory and product orders; and helps ensure quality-control processes and workplace rules are followed. The role also involves handling cash processes, guest questions and concerns, opening and closing duties when the General Manager is absent, leading daily huddles and store meetings, and keeping the service center clean, safe, and presentable.

Requirements

One to three years of retail management experience.
Exceptional oral and written communication skills.
Demonstrated leadership ability, including the ability to inspire and motivate diverse groups of people.
Sound business sense and a comprehensive understanding of the retail industry.
Ability to analyze, comprehend, and recommend financial objectives that help increase sales and service results.
Positive, helpful attitude and professional conduct and appearance.
Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
A Guest First mindset.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to stand on hard surfaces such as concrete or metal.
Ability to lift and move work-related items weighing up to 50 pounds.
Must be at least 18 years of age.

Responsibilities

Work with the General Manager to grow revenue by increasing guest count and improving performance on lead measures such as core sales mix, MultiCare, and Core Plus.
Coach the team and help deliver excellent customer service and exceptional guest experiences.
Set a positive leadership example and build team engagement and efficiency.
Develop teammates through the internal training program and provide ongoing guidance, coaching, and direction.
Ensure quality-control measures and processes are followed consistently.
Carry out duties and projects such as inventory management, cash handling, handling guest issues and concerns, and supporting critical initiatives with the District Manager.
Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
Provide clear and detailed direction to the team.
Ensure the service center is clean, safe, and presentable according to the Guide to Excellence.
Guide and mentor automotive technicians and customer service associates (CSAs).
Perform opening and closing duties when the General Manager is off.
Assist the General Manager in building and maintaining an engaged workforce suited to customer volume and business needs.
Lead daily team huddles and store meetings and set direction for achieving business goals.
Manage inventory and product orders to meet business needs.
Follow and hold others accountable to rules and regulations that maintain a safe, productive work environment for teammates and guests.
Assist guests with questions and needs in person, electronically, or by telephone.
Perform other duties as assigned or needed.