General Mngr Trainee West Salem Burger K

Ambrosia QSR•Salem, OR

11d•$24 - $29•Onsite

About The Position

The General Manager role at Ambrosia QSR is a full-time position responsible for overseeing restaurant operations, including guest service, employee engagement, and profitability. The role ensures consistent execution of guest-service standards, food safety protocols, quality control, and company policies. It requires open availability, accountability, leadership, and the ability to mentor the team. During peak hours, the General Manager actively leads the team to support smooth operations and excellent guest experiences, sets clear goals and timelines, and helps the team meet performance targets. The General Manager recruits, trains, and develops staff; manages schedules, performance reviews, team communication, and employee records; and enforces company policies and applicable laws. The role also oversees guest experience, restaurant safety and cleanliness, marketing promotions, food preparation, POS and inventory systems, labor and controllable expenses, vendor relationships, equipment maintenance, cash handling, and asset-protection systems. The position reports to the District Manager and has Assistant Managers, Shift Leaders, and Team Members as direct reports. The work environment is fast-paced, high-energy, and team-oriented, with frequent customer interaction and work in indoor and outdoor restaurant areas. The role may require standing, walking, and moving throughout a shift, and working nights, weekends, and some holidays. Required PPE includes oil- and heat-resistant boots, gloves, apron, and face shield for fryer filtering; cut-resistant gloves for slicing equipment; oven mitts; and broiler gloves.

Requirements

High school diploma or equivalent.
ServSafe training and certificate.
Prior experience with a POS system.
Two years of hands-on food or retail management experience.
Authorized to work in the United States.
At least 18 years of age.
Able to successfully pass a background check, including criminal history.
Maintain a working cell phone and communicate effectively via text, phone calls, and email.
Intermediate or higher proficiency in Microsoft 365.
Strong communication and leadership skills and the ability to collaborate effectively.
Demonstrate punctuality, appropriate attire, responsibility, and respect for others.
Ability to lead hands-on and coach and develop a diverse team with varied backgrounds and strengths.
Demonstrate the cultural foundations of Energy, Engagement, Empathy, and Execution.
Ability to multitask and remain organized under pressure in a fast-paced environment.
Ability to stand, walk, and move throughout the shift.
Availability to work nights, weekends, and some holidays.
Use required PPE, including protective equipment for fryer filtering, slicing equipment, ovens, and broilers.

Nice To Haves

Experience in a fast-paced office environment with shifting priorities.

Responsibilities

Provide training and development opportunities for management and staff, and conduct performance reviews according to the company schedule.
Recruit, train, and develop restaurant management and staff using company training plans and systems.
Schedule regular team and manager meetings and communicate company and policy changes.
Enforce company policies and applicable laws and regulations, including requirements related to breaks, timekeeping, and minor management.
Maintain accurate employee records and submit them on time.
Report policy violations and employee complaints to the assigned District Manager and resolve issues promptly.
Foster a safe, inclusive workplace free from harassment, discrimination, and retaliation, and report incidents to the District Manager and Human Resources.
Greet guests warmly, provide a welcoming atmosphere, address guest concerns, and regularly check on guests and the condition of the restaurant.
Stay informed about local market trends and community needs to support guest-centered decisions.
Oversee food safety and other safety protocols and ensure required postings are visible and properly displayed.
Implement marketing plans and ensure staff are trained and prepared for promotions.
Use a headset to monitor guest interactions and provide praise, coaching, or redirection.
Address basic equipment maintenance issues and ensure equipment is cleaned and preventive maintenance is completed.
Manage labor costs by projecting sales, preparing balanced schedules, and ensuring employees are paid accurately and on time.
Ensure daily food safety compliance and operational standards are consistently met.
Communicate with the District Manager, Director of Operations, and Restaurant Support Center and respond to emails and requests in a timely manner.
Ensure food is prepared fresh to order according to company recipes and items are accurately recorded in the POS system.
Oversee sales transactions and proper use of POS and inventory tracking systems; address inventory concerns and place inventory orders while maintaining cost standards.
Manage controllable expenses and maintain positive relationships with vendors and internal support teams.
Report non-functional equipment to Operations Support promptly.
Supervise compliance with cash-handling and banking procedures, verify asset-protection systems are functioning, and ensure financial accuracy, security, and compliance.
Perform other duties as assigned.

Benefits

Medical insurance through United Healthcare and Kaiser.
Voluntary life insurance, dental insurance, and vision insurance through United Healthcare.
Company-paid life insurance through United Healthcare.
Flexible spending accounts for medical, limited dental and vision, and dependent day care.
Matching 401(k) and Roth retirement savings plans for employees age 20 or above.
Ten days of vacation per year.
Three floating holidays per year.
Sick time accrual of one hour for every 30 hours worked, with no waiting period.
Direct deposit.
Monthly bonus.
Quarterly bonus.
Flexible scheduling.
Growth opportunities.
Complimentary meal for each shift worked.