General Manager - Burger King Roswell
About The Position
The Restaurant General Manager is the executive leader of a single restaurant, with overall responsibility for its daily operations and a focus on profitability, guests, people, and operations. The RGM works under the direction of the District Manager and directly manages an Assistant Manager, Hourly Shift Coordinators, and Team Members (20–45 employees). The role is accountable for the restaurant’s P&L, guest experience, team development, and compliance with operational and brand standards. The General Manager leads recruitment, onboarding, coaching, scheduling, and local marketing, and performs Assistant Manager and Hourly Shift Coordinator duties when necessary.
Requirements
- Must be at least 18 years of age.
- High school diploma or GED required.
- 1–2 years of previous restaurant management experience.
- Strong understanding of P&L management and drivers of restaurant profitability.
- Ability to prioritize own and others’ work and time to meet deadlines and objectives.
- Demonstrated leadership skills.
- Demonstrated understanding of guest service principles.
- Available to work evenings, weekends, and holidays.
- Ability to work long and/or irregular shifts as needed for proper restaurant functioning.
Responsibilities
- Manage the restaurant’s P&L and work toward desired financial outcomes.
- Review key P&L lines and take steps to increase restaurant profitability.
- Drive sales through guest service, people development, and operations management.
- Motivate and direct team members to exceed guest expectations through accurate, friendly, and fast service in a clean facility.
- Manage the guest experience and respond to guest issues in a timely manner.
- Analyze guest feedback to identify root causes and develop action plans.
- Engage with the community and execute local marketing initiatives.
- Lead recruitment and selection to build and retain an effective restaurant team.
- Onboard, train, and guide new team members through the certification process.
- Manage individual and team recognition programs.
- Coach and provide feedback to Team Members, Shift Coordinators, and Assistant Managers to improve capabilities and restaurant performance.
- Manage restaurant labor through manager staffing and Team Member scheduling.
- Enforce government regulations, employment laws, and BKC policies.
- Ensure the restaurant meets operational and brand standards.
- Perform Assistant Manager and Hourly Shift Coordinator duties when necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
