General Manager

Residence Inn Portland/Scarborough • Scarborough, ME

13d • $75,000 - $85,000 • Onsite

About The Position

The General Manager at Residence Inn Portland/Scarborough is responsible for hotel profitability through revenue generation, cost control, guest satisfaction, and employee development while maintaining the integrity of the property for the Select Service Division. The role oversees daily hotel operations, financial performance, sales efforts, staffing, training, guest service, and maintenance, while ensuring compliance with Highgate Hotel policies and procedures.

Requirements

• At least 6 years of progressive experience in a hotel or related field; alternatively, a 4-year college degree and 4 to 5 years of related experience; or a 2-year college degree and 5 to 6 years of related experience.
• Able to communicate effectively verbally and in writing with employees and guests at all levels.
• Effective listening skills, including the ability to understand and clarify concerns raised by employees and guests.
• Able to multitask and prioritize departmental functions to meet deadlines.
• Able to understand and evaluate complex information and data from various sources.
• Able to maintain confidentiality.
• Able to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly to move objects.
• Maintain a warm, friendly, attentive, courteous, and service-oriented demeanor.

Responsibilities

• Tour operating departments daily and make adjustments as needed through department heads.
• Conduct weekly staff meetings, including training sessions and reviews of sales and operations efforts.
• Meet financial review dates and corporate-directed program deadlines.
• Conduct monthly financial reviews with department managers, M.I.D.'s, and available supervisors.
• Ensure department heads maintain budgeted productivity levels and follow Highgate Hotel standard checkbook accounting procedures.
• Develop managers for future advancement through competency and corporate-sponsored training programs.
• Conduct daily HHBR meetings with the Director of Sales to review account prospecting, calls, and potential business results.
• Participate in hotel sales efforts by calling on top accounts, meeting clients, hosting luncheons and receptions, and meeting on-site contacts.
• Participate in scheduled M.O.D. coverage.
• Maintain direct contact with and monitor the development of management trainees.
• Follow Highgate Hotel policies and procedures and train new managers to ensure compliance.
• Oversee and assist with the hotel budget process as required.
• Ensure service-standard training takes place in each department, including Garden Standard of the Week training.
• Help create a positive, guest-focused team environment through employee development and motivation.
• Inspect rooms at least weekly with the Housekeeping Manager and Property Engineer.
• Ensure invoices are processed daily using the A/P process.
• Ensure monthly financial documents are sent to the Corporate Office in compliance with the accounting calendar.
• Maintain property cleanliness and upkeep through inspections and preventive maintenance programs with department managers.
• Ensure employees are attentive, friendly, courteous, and efficient in their interactions.
• Forecast monthly hotel financial performance by estimating revenues and line-by-line expenses, analyzing prior and projected data, and preparing an accurate reforecast.
• Conduct management interviews and follow hiring procedures; ensure managers follow standards for hiring departmental staff.
• Interview final candidates for vacant management positions before an offer is made.
• Conduct Executive Committee members' performance appraisals and ensure managers administer staff appraisals according to standards.
• Motivate, coach, counsel, and discipline management personnel, and ensure managers follow standards for staff counseling and discipline.
• Perform other duties requested by the Vice President or Regional Director of Operations.
• Ensure employees receive fair and equitable treatment according to Highgate Hotel procedures.
• Meet clients and potential clients touring the property to support sales efforts.
• Be present in public areas during peak times to greet guests and offer assistance.
• Ensure hotel safe-handling procedures and monthly safe audits are followed.
• Ensure monthly credit meetings occur and actively support hotel credit and collection policies.
• Complete corporate training modules and become certified to deliver required training.
• Ensure scheduled meetings take place on the property.
• Attend required hotel meetings and training.
• Maintain regular attendance as required by the hotel's schedule and needs.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Comply with Highgate Hotel standards and regulations to support safe and efficient operations.
• Handle problems effectively by anticipating, preventing, identifying, and resolving them.
• Maintain confidentiality of information.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed