General Manager - Elizabeth City - 5130

Ruby Tuesday•Elizabeth City, NC

12d•$65,000 - $75,000•Onsite

About The Position

The General Manager is responsible for the day-to-day management of the restaurant, including growing sales, achieving restaurant EBITDA, meeting budget, and creating a culture of accountability. The role oversees front-of-house and heart-of-house results, including Ecosure, and ensures the CHARM service model is integrated into guest service. The General Manager recruits, hires, trains, develops, coaches, and leads managers and team members; communicates company initiatives; and works to retain strong team members. The position also manages restaurant staffing and scheduling, receiving and inventory, daily goals and task completion, funds, bank deposits, payroll, and required restaurant filings. The General Manager must follow company policies and procedures as well as applicable state and federal wage-and-hour regulations. The role requires regular attendance and the ability to work up to 55 hours per week, along with the physical capabilities and environmental tolerances listed in the posting.

Requirements

Must be at least 21 years old.
High school diploma or high school equivalency required.
Valid driver’s license.
Commitment to excellence in friendly service.
Proven ability to grow sales.
Ability to inspire and motivate others.
Ability to analyze issues and solve problems.
Ability to set clear goals for oneself and the team.
Strong verbal and written communication skills.
Ability to foster collaboration and teamwork.
Regular attendance and ability to work up to 55 hours per week.
Ability to stand or walk for hours at a time; frequently required to hear, speak, walk, crawl, climb, stand, reach, bend, balance, kneel, stoop, lift, and carry items up to 50 pounds.
Ability to tolerate significant temperature changes and frequent immersion of hands in water and cleaning or sanitizing solutions.
Vision abilities required include close, distance, color, peripheral, and depth perception, and the ability to adjust focus.

Nice To Haves

Bachelor’s degree preferred.
Two years of hands-on restaurant management experience preferred.
ServSafe certification preferred, or ability to obtain certification within 90 days of employment.

Responsibilities

Grow restaurant sales, achieve EBITDA, meet budget, and foster a culture of accountability.
Manage front-of-house and heart-of-house results, including Ecosure.
Ensure the CHARM service model is consistently integrated into guest service by the front-of-house team.
Communicate company initiatives and tactics to drive sales and profitability.
Recruit, hire, train, develop, coach, and lead managers and team members through daily interactions, weekly meetings, and regular one-on-ones.
Reinforce team members’ skills and managers’ leadership behaviors, and identify strategies to retain strong team members.
Control receiving and inventory levels and report concerns to the Area Coach.
Set and delegate daily goals and tasks, and follow up to ensure completion.
Monitor sales performance, ensure appropriate scheduling and staffing, and develop strategies to meet sales goals.
Comply with company policies and procedures, state and federal wage-and-hour regulations, and restaurant filing responsibilities.
Control funds, bank deposits, and payroll.