Automotive Service Advisor - Hall Ford Elizabeth City

MileOne Autogroup•Elizabeth City, NC

About The Position

Hall Ford in Elizabeth City is seeking an experienced Automotive Service Advisor with strong customer service skills to join its service team. The role greets customers and consults with them about their vehicle service needs, including vehicle service care and manufacturer’s warranty specifications. The advisor schedules and manages service appointments and estimates and addresses customer complaints. The stated salary range is $50,000–$100,000 annually. MileOne offers competitive compensation with unlimited earning potential, career advancement opportunities, a positive, success-driven work environment, and training and mentoring. Its Employee Advantage includes health and financial benefits, an Employee Purchase Program, the MileOne Support Fund, the NextMile Scholarship Program, an Employee Assistance Program, and other programs. Certain positions require mobile-based authentication and access to a compatible mobile device and MileOne-approved authentication or security applications.

Requirements

Prior experience in automotive service writing.
Working knowledge of basic car functions, characteristics, and operations.
Valid driver's license with two or fewer moving violations in the last three years and no major violations, such as DUI or reckless driving, in the last three years.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedural manuals.
Basic MS Office knowledge, computer software and internet proficiency, and general mathematics skills.

Nice To Haves

CDK experience is a plus.

Responsibilities

Greet customers and consult with them about their vehicle service needs.
Provide customer service related to vehicle service care and manufacturer’s warranty specifications.
Schedule and manage service appointments and service estimates.
Address and resolve customer complaints.