Automotive Service Advisor - Fort Mill Ford

Sonic Automotive•Fort Mill, SC

20h•$50,000 - $90,000

About The Position

Fort Mill Ford, a Sonic Automotive family dealership, is hiring an Automotive Service Advisor. The role schedules service appointments, greets customers, prepares repair estimates, communicates repair progress and obtains authorization for additional work. The Service Advisor also advises customers about vehicle care and manufacturer-recommended maintenance, supports customer satisfaction, and follows applicable regulations and safety policies. Compensation is described as draw/commission, with on-target earnings of $50,000–$90,000 or more per year if service department quotas and goals are met or exceeded. Additional listing information states compensation of USD 40,000–USD 50,000 yearly. This is a full-time position. Sundays are always off; Saturday availability is required. The dealership is closed on Thanksgiving and Christmas. Fort Mill Ford highlights training, internal career development, teamwork, recognition, and employee purchase and lease benefits.

Requirements

Two years of Service Advisor experience.
General knowledge of vehicle mechanical operations.
Professional personal appearance.
Excellent oral and written communication skills.
Must be authorized to work in the USA.
Must be able to pass pre-employment testing, including background checks, MVR, drug test, and credit report.
Must have a valid driver's license.

Responsibilities

Schedule service appointments and obtain customer and vehicle information before arrival when possible.
Greet customers in a timely and friendly manner.
Provide complete and accurate written cost estimates for labor and parts, and establish a promised completion time.
Monitor repair progress throughout the day; contact customers about estimate or promised-time changes, explain cost and time requirements, and obtain authorization before performing additional repairs.
Test-drive vehicles or refer them to a test technician as necessary.
Maintain a Customer Satisfaction Index rating at least comparable to the manufacturer, zone, or branch average.
Advise customers about vehicle care and the value of maintenance according to manufacturer specifications, using maintenance menus.
Meet the dealership-prescribed standard for hours per customer repair order written.
Understand and follow federal, state, and local regulations, including rules for hazardous-waste disposal and OSHA right-to-know requirements.
Follow company safety policies and procedures and immediately report accidents to a manager or supervisor.
Perform duties and responsibilities safely.