Roadside Service Technician - Fort Mill Ford

Sonic Automotive•Fort Mill, SC

2d•Onsite

About The Position

The Roadside Technician responds to service calls and provides on-site automotive support to customers experiencing vehicle issues. Services include jump starts, tire changes, lockouts, fluid top-offs, battery testing, and basic vehicle checks and inspections. The technician reports major concerns to the Service Advisor, maintains accurate service records, keeps service equipment and the vehicle in clean working condition, and follows safe roadside operating procedures and company safety policies. The role requires clear communication with customers and teammates, efficient use of tools and materials, and immediate reporting of incidents. This is a full-time position. Sundays are always off, and Saturday availability is required. Compensation is $20.00 per hour, based on experience, certifications, and skill level. A tenure bonus program begins at six months and can add up to $3.50 per flat-rate hour, increasing with tenure and paid annually.

Requirements

Strong mechanical aptitude and a problem-solving mindset.
Willingness to work flexible hours, including weekends or evenings if needed.
Excellent communication and customer service skills.
Ability to work independently in outdoor conditions.
Valid driver’s license with a clean driving record.
Must be authorized to work in the USA.
Must pass a pre-employment background check, drug test, and MVR screening.

Nice To Haves

Prior experience in automotive maintenance or roadside assistance.

Responsibilities

Respond to roadside assistance calls in a timely and professional manner.
Perform jump starts, tire changes, lockouts, fluid top-offs, and battery testing.
Conduct basic vehicle checks and inspections, and report major concerns to the Service Advisor.
Keep service equipment and the vehicle clean and in working condition.
Follow proper procedures for safe vehicle handling and roadside operations.
Communicate clearly with customers and teammates to ensure seamless service.
Maintain accurate service records and documentation for each job.
Use tools and materials efficiently to avoid unnecessary waste.
Follow company safety policies and immediately report incidents.

Benefits

Medical, dental, and vision insurance.
$0 monthly premium for technicians after 12 months.
Reduced rates for dependent coverage.
401(k) with company match.
Paid time off that increases with tenure.
Closed on Thanksgiving and Christmas.
Employee pricing on vehicles, parts, and service.
Free and discounted gym membership options.
Exclusive travel discounts on hotels, flights, and rentals.
OEM certification and paid manufacturer training opportunities.
Career growth within a Fortune 500 company.
Tenure bonus program starting at six months, with eligibility increasing with tenure.