General Manager (Retail/Storage) - GA05
About The Position
Join Prime Storage Group as a General Manager leading the daily operations of self-storage facilities. The role includes renting units and trucks, selling merchandise, interacting with customers, and maintaining the property. The General Manager builds customer relationships, supports sales and service, and helps ensure the facility is well-maintained and secure. The position requires 2–4 years of relevant experience in a fast-paced, customer-facing environment with direct profit-and-loss management involvement, unless the applicant recently graduated with a bachelor’s degree. A high school diploma or GED is required. The role also calls for strong communication and interpersonal skills, the ability to work independently and collaboratively, technical aptitude, Microsoft Outlook proficiency, and the physical ability to perform routine maintenance and lift up to 50 pounds. A valid driver’s license, insurance, reliable transportation, and availability to travel and work at various locations are required. The stated pay range is USD $20.00–$22.00 per hour. Benefits include health, dental, life, vision, and short- and long-term disability insurance; a 401(k) with company matching; paid time off and holidays; bonus opportunities; and career advancement opportunities. Most facilities close by 6:00 p.m. and are closed on Sundays.
Requirements
- 2–4 years of relevant experience in a fast-paced, customer-facing environment, with direct involvement in profit-and-loss management, unless recently graduated with a bachelor’s degree.
- High school diploma or GED.
- Excellent interpersonal and communication skills, in person and over the phone.
- Ability to work effectively independently and as part of a team.
- Technical aptitude and ability to learn new applications and point-of-sale systems.
- Proficiency in Microsoft products such as Outlook.
- Physical ability to perform routine daily maintenance, including walking the property, maintaining cleanliness of bathrooms, office, and hallways, weeding, operating power tools, and changing light bulbs.
- Ability to lift 50 pounds.
- Valid driver’s license, insurance, and reliable transportation.
- Availability for travel and flexibility to work at various locations.
Responsibilities
- Deliver excellent customer interactions in person and over the phone to meet tenants’ needs.
- Generate sales and maintain high occupancy through effective advertising and customer relations.
- Manage daily operations, including collections, deposits, and customer calls.
- Show and rent units by understanding tenant needs and offering suitable storage solutions.
- Sell merchandise, upsell insurance, schedule moving trucks, and cross-sell other facilities.
- Assist with auction preparations and handle tenant communications compassionately.
- Deliver exceptional customer service and contribute to positive customer reviews and feedback in alignment with company customer-experience standards and performance expectations.
- Maintain the facility’s curb appeal by keeping it clean, safe, and secure and performing minor maintenance.
- Perform other duties as assigned.
Benefits
- Healthy work/life balance; most facilities close by 6:00 p.m. and are closed on Sundays.
- Competitive pay and bonus opportunities.
- Health, dental, life, vision, short-term disability, and long-term disability insurance.
- 401(k) program with company matching.
- Paid time off and paid holidays.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
