General Manager (Retail/Storage) - NC20

Prime Storage Group • Wilmington, NC

9d • $19 - $21 • Onsite

About The Position

Prime Storage Group is seeking a General Manager to lead the daily operations of its self-storage facilities. The role involves renting storage units and trucks, selling merchandise, maintaining occupancy, and providing customer service. The General Manager builds customer relationships and helps ensure facilities are clean, safe, secure, and well-maintained.

Requirements

• Two to four years of relevant experience in a fast-paced, customer-facing environment, with direct involvement in profit-and-loss management, unless recently graduated with a bachelor’s degree.
• High school diploma or GED.
• Excellent interpersonal and communication skills, both in person and over the phone.
• Ability to work effectively independently and as part of a team.
• Technical aptitude and ability to learn new applications and point-of-sale systems.
• Proficiency in Microsoft products such as Outlook.
• Physical ability to perform routine maintenance duties, including walking the property, maintaining the cleanliness of bathrooms, offices, and hallways, weeding, operating power tools, and changing light bulbs.
• Ability to lift 50 pounds.
• Valid driver’s license, insurance, and reliable transportation.
• Availability for travel and flexibility to work at various locations.

Responsibilities

• Deliver excellent customer interactions in person and over the phone to meet tenants’ needs.
• Generate sales and maintain high occupancy through effective advertising and customer relations.
• Manage daily operations, including collections, deposits, and customer calls.
• Show and rent units by understanding tenant needs and recommending appropriate storage solutions.
• Sell merchandise, upsell insurance, schedule moving trucks, and cross-sell other facilities.
• Assist with auction preparations and communicate compassionately with tenants.
• Deliver exceptional customer service and contribute to positive customer reviews and feedback in alignment with company standards and performance expectations.
• Maintain the facility’s curb appeal by keeping it clean, safe, and secure and performing minor maintenance.
• Perform other duties as assigned.

Benefits

• Healthy work/life balance; most facilities close by 6:00 p.m. and are closed on Sundays.
• Competitive pay and bonus opportunities.
• Health, dental, life, vision, short-term disability, and long-term disability insurance.
• 401(k) program with company matching.
• Paid time off and paid holidays.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED