General Manager (Retail/Storage) - IN01

Prime Storage Group • Fishers, IN

5d • $20 - $22 • Onsite

About The Position

Prime Storage Group is seeking a General Manager to lead the daily operations of a self-storage facility. The role involves interacting with customers, renting storage units and trucks, selling merchandise, and maintaining a clean, safe, and secure property. The General Manager builds customer relationships, supports sales and occupancy, and contributes to a positive customer experience while handling facility operations and routine maintenance.

Requirements

• 2–4 years of relevant experience in a fast-paced, customer-facing environment, with direct involvement in profit-and-loss management, unless recently graduated with a bachelor’s degree.
• High school diploma or GED.
• Excellent interpersonal and communication skills, in person and over the phone.
• Ability to work effectively independently and as part of a team.
• Technical aptitude and ability to learn new applications and point-of-sale systems.
• Proficiency in Microsoft products such as Outlook.
• Ability to perform routine maintenance duties, including walking the property to assess needs, cleaning bathrooms, offices, and hallways, weeding, operating power tools, and changing light bulbs.
• Ability to lift 50 pounds.
• Valid driver’s license, insurance, and reliable transportation.
• Availability for travel and flexibility to work at various locations.

Responsibilities

• Deliver excellent customer interactions in person and over the phone to meet tenants’ needs.
• Generate sales and maintain high occupancy through effective advertising and customer relations.
• Manage daily operations, including collections, deposits, and customer calls.
• Show and rent units by understanding tenant needs and recommending suitable storage solutions.
• Sell merchandise, upsell insurance, schedule moving trucks, and cross-sell other facilities.
• Assist with auction preparations and communicate with tenants compassionately.
• Deliver exceptional customer service and contribute to positive customer reviews and feedback in alignment with company standards and expectations.
• Maintain the facility’s curb appeal by keeping it clean, safe, and secure and performing minor maintenance.
• Perform other duties as assigned.

Benefits

• Healthy work/life balance; most facilities close by 6:00 p.m. and are closed on Sundays.
• Competitive pay and bonus opportunities.
• Health insurance.
• Dental insurance.
• Life insurance.
• Vision insurance.
• Short-term disability insurance.
• Long-term disability insurance.
• 401(k) with company matching.
• Paid time off.
• Paid holidays.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED