General Manager (Retail/Storage) - CA01
About The Position
Prime Storage Group is seeking a General Manager to lead the daily operations of a self-storage facility. The role involves renting storage units and trucks, selling merchandise, serving customers, and maintaining a clean, safe, secure, and well-presented property. The General Manager builds strong customer relationships, supports sales and occupancy goals, and performs routine property maintenance. The position requires 2–4 years of relevant experience in a fast-paced, customer-facing environment with direct involvement in profit-and-loss management, unless the candidate recently graduated with a bachelor’s degree.
Requirements
- 2–4 years of relevant work experience in a fast-paced, customer-facing environment, with direct involvement in profit-and-loss management, unless recently graduated with a bachelor’s degree.
- High school diploma or GED.
- Excellent interpersonal and communication skills, in person and over the phone.
- Ability to work effectively both independently and as part of a team.
- Technical aptitude and ability to learn new applications and point-of-sale systems.
- Proficiency with Microsoft products such as Outlook.
- Physical ability to perform routine maintenance duties, including walking the property, cleaning bathrooms, offices, and hallways, weeding, operating power tools, and changing light bulbs.
- Ability to lift 50 pounds.
- Valid driver’s license, insurance, and reliable transportation.
- Availability for travel and flexibility to work at various locations.
Responsibilities
- Deliver excellent customer interactions in person and over the phone to meet tenants’ needs.
- Generate sales and maintain high occupancy through effective advertising and customer relations.
- Manage daily operations, including collections, deposits, and customer calls.
- Show and rent units by understanding tenant needs and offering suitable storage solutions.
- Sell merchandise, upsell insurance, schedule moving trucks, and cross-sell other facilities.
- Assist with auction preparations and communicate compassionately with tenants.
- Deliver exceptional customer service and contribute to positive customer reviews and feedback in alignment with company standards and performance expectations.
- Maintain the facility’s curb appeal by keeping it clean, safe, and secure, and performing minor maintenance.
- Perform other duties as assigned.
Benefits
- Healthy work/life balance; most facilities close by 6:00 p.m. and are closed on Sundays.
- Competitive pay and bonus opportunities.
- Health insurance.
- Dental insurance.
- Life insurance.
- Vision insurance.
- Short-term disability insurance.
- Long-term disability insurance.
- 401(k) with company matching.
- Paid time off.
- Paid holidays.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
