Assistant Manager (Retail/Storage) - NC20

Prime Storage Group • Wilmington, NC

9d • $16 - $18 • Onsite

About The Position

Join Prime Storage Group as an Assistant Manager at a self-storage facility. This customer-facing role includes renting storage units and related products, selling merchandise and moving products, helping customers choose unit sizes, and building positive customer relationships. The Assistant Manager also handles account receivables and daily bank deposits, resolves customer issues, and helps maintain the property's cleanliness, appearance, and security through inspections and routine maintenance.

Requirements

• 1–2 years of relevant work experience in a fast-paced, customer-facing environment.
• High school diploma or GED.
• Excellent interpersonal and communication skills, both in person and over the phone.
• Ability to work effectively independently and as part of a team.
• Technical aptitude and ability to learn new applications and point-of-sale systems.
• Proficiency in Microsoft products such as Outlook.
• Physical ability to perform routine maintenance duties, including walking the property, maintaining cleanliness of bathrooms, the office, and hallways, weeding, operating power tools, and changing light bulbs.
• Ability to lift 50 pounds.
• Valid driver's license, insurance, and reliable transportation.
• Availability for travel and flexibility to work at various locations.

Responsibilities

• Rent out self-storage units, parking spaces, and other related products.
• Convert telephone and walk-in inquiries into rentals.
• Maintain accounts receivable by pursuing collections, posting payments, and processing transactions.
• Deliver daily bank deposits accurately and on time.
• Upsell moving products and assist customers with unit-sizing decisions.
• Greet customers promptly, enthusiastically, and professionally.
• Understand and sell the features and benefits of the property.
• Resolve customer issues in a timely and effective manner.
• Deliver exceptional customer service and contribute to positive customer reviews and feedback in alignment with company standards and performance expectations.
• Ensure company cleanliness and appearance standards are met.
• Inspect the property, including performing lock checks.
• Perform other duties as assigned.

Benefits

• Healthy work/life balance; most facilities close by 6:00 p.m. and are closed on Sundays.
• Competitive pay and bonus opportunities.
• Health, dental, life, vision, short-term disability, and long-term disability insurance.
• 401(k) program with company matching.
• Paid time off and paid holidays.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED