Assistant Manager (Retail/Storage) - NC21

Prime Storage Group • Hampstead, NC

9d • $16 - $18 • Onsite

About The Position

Prime Storage Group is hiring an Assistant Manager to support the daily operation of its self-storage facilities. The role combines customer service and sales with account processing, property inspections, cleanliness, and routine maintenance. The Assistant Manager rents storage units and related products, responds to customer inquiries, resolves issues, and helps maintain company standards for customer experience and facility appearance. The position may involve working at various locations and travel.

Requirements

• 1–2 years of relevant work experience in a fast-paced, customer-facing environment.
• High school diploma or GED.
• Excellent interpersonal and communication skills, both in person and over the phone.
• Ability to work effectively independently and as part of a team.
• Technical aptitude and ability to learn new applications and point-of-sale systems.
• Proficiency in Microsoft products such as Outlook.
• Ability to perform routine maintenance duties daily, including walking the property, maintaining cleanliness, weeding, operating power tools, and changing light bulbs.
• Ability to lift 50 pounds.
• Valid driver's license, insurance, and reliable transportation.
• Availability for travel and flexibility to work at various locations.

Responsibilities

• Rent out self-storage units, parking spaces, and other related products.
• Convert telephone and walk-in inquiries into rentals.
• Maintain accounts receivable by pursuing collections, posting payments, and processing transactions.
• Deliver daily bank deposits accurately and on time.
• Upsell moving products and assist customers with unit-sizing decisions.
• Greet customers promptly, enthusiastically, and professionally.
• Explain and sell the features and benefits of the property.
• Resolve customer issues in a timely and effective manner.
• Deliver exceptional customer service and contribute to positive customer reviews and feedback in line with company standards and performance expectations.
• Maintain company standards for cleanliness and appearance.
• Inspect the property, including performing lock checks.
• Perform routine maintenance duties, including assessing areas of need, maintaining the cleanliness of bathrooms, offices, and hallways, weeding, operating power tools, and changing light bulbs.
• Perform other duties as assigned.

Benefits

• Healthy work/life balance; most facilities close by 6:00 p.m. and are closed Sundays.
• Competitive pay and bonus opportunities.
• Health, dental, life, vision, short-term disability, and long-term disability insurance.
• 401(k) program with company matching.
• Paid time off and paid holidays.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED