Assistant General Manager, H3 Ranch

EXCHANGE HOTELS MANAGEMENT•Fort Worth, TX

7d•Onsite

About The Position

The Assistant General Manager supports the Director of Outlets in leading the operations, culture, guest experience, and financial performance of H3 Ranch, In-Room Dining, and other food and beverage outlets as needed. The role provides hands-on leadership across hotel departments, promoting operational excellence, interdepartmental communication, team accountability, and consistent Legendary Service. The Assistant General Manager is a visible property leader who responds proactively to guest and operational needs and supports department leaders in achieving hotel and business objectives. The position provides operational leadership and support to department leaders and team members, including coaching and development, performance management, staffing, team engagement, and operational decision-making. It assumes property leadership responsibilities when the Director of Outlets is unavailable and partners with the Director of Outlets, General Manager, and Executive Leadership Team on property-wide decisions and initiatives. The role may act as Manager on Duty and provide leadership during high-volume periods, special events, VIP stays, and unexpected operational challenges. This role requires a flexible schedule based on hotel and food and beverage operations, including evenings, weekends, holidays, and occasional extended hours. It involves working in guest-facing, office, food and beverage, and back-of-house areas and standing, walking, and moving throughout the hotel for extended periods.

Requirements

Previous restaurant leadership or hospitality management experience.
Demonstrated experience overseeing restaurant operations and leading teams in a high-volume, guest-focused environment.
Strong leadership skills, including the ability to coach, motivate, develop, and hold teams accountable.
Strong understanding of restaurant operations, guest service, financial performance, and operational standards.
Ability to manage multiple departments, priorities, and operational challenges effectively.
Excellent communication, organization, decision-making, and problem-solving abilities.
Ability to remain calm, professional, and solutions-focused in high-pressure situations.
Valid Food Handler and TABC certifications.
Flexible availability to work evenings, weekends, holidays, and other periods based on business needs.
Ability to stand, walk, and move throughout the hotel for extended periods; move through tight areas, climb stairs or ramps, and respond quickly to operational needs.
Comfort working in a fast-paced hospitality environment with changing priorities and frequent interaction with guests and team members.
Embody the company's Core Values.

Nice To Haves

Previous Assistant General Manager, Director, or senior food and beverage operations leadership experience.
Experience in a full-service, luxury, boutique, lifestyle, or high-volume hotel environment.
Experience overseeing multiple hotel departments or disciplines.
Experience with restaurant budgeting, forecasting, labor management, and financial performance.
Experience developing department leaders and building high-performing teams.
Experience supporting guest satisfaction, quality assurance, and service-recovery initiatives.
Familiarity with property management, inventory, point-of-sale, scheduling, and operational systems.
Experience opening new venues.
Local market knowledge and familiarity.
Strong beer, wine, spirits, and culinary knowledge.

Responsibilities

Support the Director of Outlets in overseeing daily food and beverage operations and executing property standards.
Serve as a visible, hands-on leader throughout the property, engaging with guests and team members and supporting operations as needed.
Perform and oversee opening and closing procedures and ensure food and beverage areas are ready and clean.
Inspect dining areas, storage, and equipment for organization, cleanliness, and proper maintenance.
Ensure compliance with corporate accounting policies, inventory protocols, and purchasing procedures.
Collaborate with Marketing on activations, menu changes, events, and seasonal initiatives.
Partner with department leaders to maintain operational readiness, appropriate staffing, consistent service, cleanliness, safety, and overall property presentation.
Model professional communication, integrity, accountability, and company values; foster a positive, collaborative, service-focused culture that supports engagement, development, and retention.
Monitor guest feedback and service trends, resolve concerns proactively, and identify opportunities to improve the guest experience.
Assist department leaders with complex guest situations and service recovery, ensuring timely and thoughtful resolution.
Support monitoring of food and beverage financial performance, including revenue, labor, expenses, productivity, and operating results.
Identify opportunities to improve operational efficiency, control beverage costs, inventory, waste, and labor utilization, and achieve financial goals.
Participate in meetings, operational planning, forecasting, budgeting, and strategic initiatives.
Ensure departments comply with company policies, safety standards, brand expectations, and operational procedures.
Conduct regular property walks to assess cleanliness, maintenance, guest experience, operational readiness, and presentation.
Collaborate with People + Culture on recruitment, onboarding, performance management, team development, recognition, and employee relations.
Coach and develop department leaders, reinforcing accountability, effective communication, and continuous improvement.
Support emergency response, incident management, and operational decisions when the Director of Outlets is unavailable.
Act as Manager on Duty as needed and lead during high-volume periods, special events, VIP stays, and unexpected operational challenges.
Build cross-department partnerships to support seamless communication and execution of property priorities.
Support initiatives that strengthen guest satisfaction, team engagement, profitability, and the reputation of Stockyards Hotel and H3 Ranch.
Perform other duties as assigned.