Onsite General Manager (Avery Ranch)

RealManage • Austin, TX

1d • $100,000 - $110,000 • Onsite

About The Position

The Onsite General Manager serves as the Chief Operating Officer of the Avery Ranch Property Owners’ Association and has ultimate responsibility for its day-to-day operations and relationships among the Association, Board of Directors, members, guests, employees, community, government, and industry. The role leads department managers, oversees operational and financial planning, protects Association assets, and works with the Board to implement strategic plans and maintain member and guest satisfaction.

Avery Ranch is an 1,800-acre master-planned community in Northwest Austin with amenity centers, tennis courts, pools, hike-and-bike trails, an 18-hole golf course, and residential, commercial, condominium, and townhome areas. The position is onsite in Austin, Texas.

Requirements

• At least five years of homeowner association (HOA) management experience.
• An associate degree or relevant experience is required.
• CMCA certification is required.
• Strong interpersonal, supervisory, and customer service skills.
• Ability to take initiative, follow through on commitments, and remain calm and professional in all situations.
• Ability to set priorities, plan, organize, and delegate effectively.
• Strong organizational skills, patience, and a positive team-player attitude.
• Strong written and verbal communication skills and command of English.
• Ability to work effectively under time constraints and deadlines.
• Ability to read, understand, and explain financial statements, including balance sheets, income statements, and general ledgers.
• Valid driver’s license with a clear driving history.
• Ability to sit for prolonged periods at a desk and work on a computer; occasionally stand, walk, bend, or reach; and lift or move objects weighing up to 10–15 pounds.
• Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment; visual acuity to read printed materials and screens; and hearing and speech ability to communicate in person, by phone, and in virtual meetings.
• Ability to work in a standard office environment with moderate noise levels and a standard schedule, with occasional extended hours as required.

Nice To Haves

• Bachelor’s degree preferred.
• Previous onsite management experience strongly preferred.
• AMS certification is a plus.
• PCAM certification is a plus.

Responsibilities

• Ensure compliance with community policies and procedures established by the Board of Directors.
• Plan, develop, and approve operational policies, procedures, methods, and regulations for general operations.
• Direct the work of all department managers.
• Lead development of the annual operating, cash, and capital budgets and establish checkpoints to assess budget compliance.
• Prepare monthly financial reports for the Board of Directors in a timely manner.
• Coordinate development of long-range and annual business plans aligned with Association bylaws and policies.
• Oversee the impact and effectiveness of Association policies, programs, and processes, and recommend changes as needed.
• Monitor the quality of Association products and services to support member and guest satisfaction.
• Secure and protect Association assets.
• Maintain ongoing dialogue with members to obtain input on Association direction and improvements.
• Plan, develop, and approve specific operational programs, procedures, methods, rules, and regulations in concert with general policies.
• Evaluate committee activities that report to the General Manager.
• Ensure compliance with purchasing policies and procedures.
• Advise management staff to ensure employees are properly trained, supervised, scheduled, and knowledgeable about their responsibilities.
• Develop, maintain, and communicate a management philosophy that guides Association personnel toward optimal operating results.
• Support internal controls.
• Perform other duties as responsibilities evolve based on Board direction and community needs.

Benefits

• Medical insurance, with the company paying the employee-only premium for the HSA plan.
• Dental insurance.
• Vision insurance.
• Life and disability insurance.
• Health Savings Account (HSA); enrollment in the required high-deductible medical plan is necessary for eligibility.
• Flexible Spending Account for health-related expenses.
• Flexible Spending Account for dependent care expenses.
• Education reimbursement for industry-related classes.
• 401(k) match after one year.
• Employee Assistance Program (EAP).
• Nine paid holidays and two floating holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree