Onsite General Manager (Avery Ranch)

RealManage•Austin, TX

1d•$100,000 - $110,000•Onsite

About The Position

The Onsite General Manager serves as the Chief Operating Officer of the Avery Ranch Property Owners Association (PPOA) and has ultimate responsibility for the Association’s day-to-day operations and its relationships with the Board of Directors, members, guests, employees, the community, government, and industry. The role directs department managers and oversees operational policies, procedures, budgets, financial reporting, business planning, programs, services, assets, and internal controls. The position also supports and guides management staff and works with the Board on strategic plans and community needs. Avery Ranch is an approximately 1,800-acre master-planned community in Northwest Austin, with amenity centers, tennis courts, pools, hike-and-bike trails, an 18-hole golf course, a lake, and residential, commercial, condominium, and townhome properties. The role is onsite in Austin, Texas. The posted annual salary range is $100,000–$110,000, depending on education and experience. The position requires at least five years of HOA management experience and CMCA certification. An associate degree or relevant experience is required; a bachelor’s degree is preferred. Previous onsite management experience is strongly preferred, and AMS and PCAM certifications are a plus. The job description notes a standard schedule with occasional extended hours as required. Reasonable accommodations may be made to enable qualified individuals to perform essential functions.

Requirements

At least five years of Homeowner Association (HOA) management experience.
CMCA certification.
An associate degree or relevant experience.
Strong interpersonal, supervisory, and customer service skills.
Ability to take initiative, follow through on commitments, and remain calm and professional in all situations.
Ability to set priorities, plan, organize, and delegate effectively.
Strong organizational skills, patience, and a positive team-player attitude.
Strong written and verbal communication skills and command of English.
Ability to work effectively under time constraints and deadlines.
Ability to read, understand, and explain financial statements, including balance sheets, income statements, and general ledgers.
Valid driver’s license with a clear driving history.
Ability to sit for prolonged periods at a desk and work on a computer; occasionally stand, walk, bend, or reach; and lift or move objects weighing up to 10–15 pounds.
Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment, and visual, hearing, and speech abilities to perform work and communicate effectively.
Ability to work in a standard office environment with moderate noise levels and a standard schedule, with occasional extended hours as required.

Nice To Haves

Bachelor’s degree preferred.
Previous onsite management experience strongly preferred.
AMS certification is a plus.
PCAM certification is a plus.

Responsibilities

Ensure compliance with community policies and procedures established by the Board of Directors.
Plan, develop, and approve operational policies, procedures, methods, and regulations for general operations.
Direct the work of all department managers.
Lead development of annual operating, cash, and capital budgets and establish periodic checkpoints to assess adherence to the approved budget.
Prepare monthly financial reports for the Board of Directors in a timely manner.
Coordinate long-range and annual business plans aligned with Association bylaws and policies.
Oversee the effects of Association policies, programs, and processes, and recommend changes as needed.
Monitor the quality of Association products and services to support member and guest satisfaction.
Secure and protect Association assets.
Maintain ongoing dialogue with members to gather input on Association direction and potential improvements.
Plan, develop, and approve specific operational programs, procedures, methods, rules, and regulations consistent with general policies.
Evaluate committee activities that report to the General Manager.
Ensure compliance with purchasing policies and procedures.
Advise management staff to ensure employees are appropriately trained, supervised, scheduled, and informed of their responsibilities.
Develop, maintain, and communicate a management philosophy to guide Association personnel toward effective operating results.
Support internal controls.

Benefits

Medical insurance; the company pays the employee-only premium for the HSA plan.
Dental insurance.
Vision insurance.
Life and disability insurance.
Health Savings Account (HSA); the required high-deductible medical plan is necessary to be eligible.
Flexible Spending Account (FSA) for health-related expenses.
Flexible Spending Account (FSA) for dependent care expenses.
Education reimbursement for industry-related classes.
401(k) match after one year.
Employee Assistance Program (EAP).
Nine paid holidays and two floating holidays.