Assistant General Manager - WorldMark Bison Ranch Resort

Travel + Leisure Co. • Bison Ranch, CA

9d

About The Position

The Assistant General Manager for Resort Operations supports the General Manager and oversees the resort’s daily operations, including Guest Services, Housekeeping, and Maintenance. The role manages various financial aspects of the resort and helps maintain positive, professional relationships with guests, associates, sales teams, vendors, and board members. It also helps ensure the site meets quality, internal audit, and loss prevention standards through audits and inspections.

The Assistant General Manager identifies process improvements and best practices, executes strategic goals, and participates in or facilitates committee and team plans. The role attracts, coaches, trains, and retains talent; partners with Human Resources to address employee relations risks; and supports resort financial planning and reporting. Responsibilities include developing and managing budgets, analyzing expenses and monthly financial reports, responding to departmental budget variances, ensuring Internal Audit compliance, and maintaining a strong working knowledge of the HOA relationship.

Requirements

• Proven strong leadership ability.
• Understanding and application of management approaches for work direction, motivation, performance management, and disciplinary action.
• Working knowledge of Housekeeping, Front Desk, Maintenance, and F&B departments.
• Proficiency in MS Word, Excel, and PowerPoint.
• 3–5 years of property, vacation ownership, or hotel management experience with mixed discipline.
• Working knowledge of HOA standards and documents, governing statutes, and board meeting procedures.

Responsibilities

• Identify process improvements and best practices; execute strategic goals and participate in or facilitate committee and team plans.
• Attract, coach, train, and retain talent, and support the development of associates.
• Partner with Human Resources to minimize employee relations issues and litigation exposure, particularly regarding documentation, harassment, and discrimination.
• Manage and support the resort’s financial aspects.
• Formulate the annual operations budget, identify cost reductions and operational improvements, and periodically analyze expense data.
• Work with Corporate accounting to prepare, review, and analyze monthly financial reports and explain the impact of revenue, profit, or expenses on financial results.
• Understand monthly P&L reports.
• Work with regional accounting partners to ensure compliance, manage and forecast annual budgets for each department, and review and respond to variances.
• Ensure the site meets Internal Audit standards.
• Build and maintain a strong working knowledge of the HOA relationship.
• Support the General Manager and oversee daily operations of resort departments, including Guest Services, Housekeeping, and Maintenance.
• Maintain positive and professional relationships with guests, associates, sales teams, vendors, and board members.
• Perform audits and inspections to ensure the site meets quality, internal, and loss prevention standards.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life and accident coverage
• Disability coverage
• Paid time off, depending on position
• Parental leave, depending on position
• Holidays, depending on position
• Wish Day paid time to volunteer at an approved organization
• 401(k) with employer match, subject to eligibility requirements
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program, subject to provider availability
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed