Dual Assistant General Manager - SpringHill Suites & TownePlace Suites - Medford

Merete Hotel Management•Medford, OR

3d•Onsite

About The Position

The Dual Assistant General Manager assists the Dual General Manager in planning, directing, and coordinating operations at the assigned hotels, including implementing policies and managing daily operations. The role oversees Front Desk operations, housekeeping activities, and the breakfast area and its personnel, and ensures hotel associates receive appropriate guest-service and safety training. The position requires regular, reliable attendance and punctuality, respectful and productive teamwork, and adherence to company safety standards and procedures.

Requirements

Associate or bachelor's degree in hospitality management or business, or 3 years of hospitality industry experience, including at least 1 year in a supervisory role.
Ability to manage according to employment laws in the applicable jurisdiction.
Ability to plan and organize the work of others.
Ability to adjust to schedule changes and cover shifts on short notice.
Ability to work a variety of hours and shifts.
Effective time management, including planning, prioritizing, delegating, and directing.
Effective verbal and written communication with associates, guests, and management.
Ability to follow policies and procedures while striving to improve operating standards.
Ability to provide prompt and courteous guest service and support superior guest experiences.
Ability to meet or exceed productivity standards.
Ability to communicate with guests and team members.
Ability to follow safety procedures.
Basic accounting knowledge, including P&L statements, labor, and cost control.
Prior cash-handling experience.
Prior customer-service experience.
Experience working with computers and operating keyboards.
Must pass a criminal background check.
Valid driver's license and a DMV record acceptable for coverage as an insured driver on the employer's insurance policy.

Nice To Haves

Management and leadership experience preferred.
Multi-unit management experience preferred.

Responsibilities

Assist the hotel GM in developing short- and long-term operating plans.
Ensure compliance with policies and procedures at both hotels.
Demonstrate positive leadership that inspires team members to meet and exceed standards.
Investigate and resolve guest quality and service complaints.
Select, train, supervise, develop, schedule, discipline, and counsel team members according to hotel policies and procedures.
Conduct performance evaluations.
Monitor payroll hours and reports.
Assign duties and inspect work.
Apply the company handbook and employment and labor laws fairly and equitably.
Coordinate with the Dual GM and Maintenance on repairs and maintenance related to guestrooms and public areas.
Maintain the lost-and-found log.
Complete reports and paperwork, including forecasts, annual budgets, and action plans.
Attend, schedule, and conduct departmental meetings.
Report unsafe conditions immediately.
Complete other duties assigned by the hotel Dual GM.
Manage Front Desk operations, housekeeping personnel and activities, and the breakfast area and its personnel.
Ensure associates are trained in guest service and safety procedures.