General Manager Towneplace Suites Colonial Heights Southpark
About The Position
The General Manager is responsible for the overall success of the hotel, including revenue generation to meet or exceed budget, cost control, brand standards, daily operations, scheduling, supervision, monitoring, leadership, and individual effectiveness. The role requires knowledge of each hotel department’s daily operations and the ability to maintain a positive employee climate that meets or exceeds guest expectations. The General Manager oversees hotel financial performance, budgeting, forecasting, sales and marketing initiatives, capital improvement projects, quality assurance, safety, customer service, staffing, and human resources. The role also maintains communication with Corporate Office staff and completes accurate, timely financial and operating reports. Previous Marriott hotel experience and previous Assistant General Manager experience are required; previous Marriott General Manager experience is highly preferred.
Requirements
- Previous Marriott hotel experience required.
- Previous Assistant General Manager experience required.
Nice To Haves
- Previous Marriott General Manager experience highly preferred.
Responsibilities
- Monitor hotel profitability by verifying and analyzing monthly P&L statements and working with team members to initiate corrective actions.
- Monitor cost and inventory matrices.
- Create the hotel’s annual budget.
- Assist with capital improvement projects.
- Participate in sales initiatives, including weekly teleconferences and revenue management calls.
- Prepare weekly forecasts and projections.
- Participate in creating the annual marketing plan.
- Pass brand quality assurance inspections and provide corrective actions for deficiencies.
- Maintain knowledge of brand product and service quality standards, ensure adherence to brand standards, and maintain safety standards.
- Monitor customer service scores from brand reports, social media, and third-party sites, and ensure deficiencies are addressed.
- Ensure best practices in hiring and training; assist with or establish training and development programs for associates.
- Manage key managers and oversee human resources, including progressive discipline, personnel documentation and files, sourcing, recruiting, training, selection, counseling, and motivation.
- Administer annual performance reviews for direct reports and oversee annual reviews for all team members.
- Acquire competitive talent and promote opportunities to attract and retain a high-performing, diverse workforce.
- Execute and monitor hotel goals and strategies.
- Ensure staffing levels are met and arrange coverage as needed.
- Create and maintain a positive, professional working environment.
- Ensure associates provide excellent and consistent service through brand-directed initiatives.
- Maintain favorable relations with Corporate Office staff by responding to questions and requests and supplying accurate, timely financial and operating data.
- Provide accurate and reliable information to Corporate Office staff and complete month-end reports accurately and on time.
- Regularly communicate with Corporate Office staff.
- Perform other duties and special projects as assigned.
- Carry out reasonable requests from the Owner, VP of Operations & Sales, or Regional/Area Manager.
Benefits
- Quarterly bonus potential on top of base pay.
- Medical benefits.
- Matching 401(k).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
