Front Office Supervisor Towneplace Suites Colonial Heights
About The Position
The Front Office Supervisor oversees daily front desk and guest-services operations, manages staff performance, and maintains high customer-service standards to enhance guest satisfaction. The role serves as a liaison between guests and other departments, resolves issues promptly, and helps create a welcoming environment. The supervisor also trains and mentors front office personnel to ensure they follow company policies and procedures, contributing to the overall guest experience and operational success. The position is with Towneplace Suites by Marriott in Colonial Heights. The company describes this as an opportunity for advancement and notes quarterly bonus potential.
Requirements
- High school diploma or equivalent.
- At least 2 years of front office operations experience in the hospitality industry.
- Supervisory or team leadership experience in a customer-service environment.
- Strong knowledge of front office procedures, reservation systems, and property management software.
- Excellent communication and interpersonal skills.
- Hotel experience.
Nice To Haves
- Associate or bachelor’s degree in hospitality management or a related field.
- Experience with property management systems such as Fosse.
- Certification in hospitality or customer service management.
- Multilingual abilities.
- Ability to handle high-pressure situations professionally and calmly.
Responsibilities
- Supervise and coordinate front office staff, including receptionists and concierge personnel, to ensure efficient and courteous service.
- Manage guest check-in and check-out, ensuring accuracy and timeliness while addressing guest inquiries and concerns.
- Train, mentor, and evaluate front office team members to maintain performance and adherence to company standards.
- Collaborate with housekeeping, maintenance, and management to resolve guest issues and improve service delivery.
- Maintain accurate guest, reservation, and billing records, and prepare daily reports for management review.
Benefits
- Quarterly bonus potential
- Opportunity for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
