TownePlace Suites -Guest Room Attendant

Marquee Hospitality•Saint Joseph, MO

18h

About The Position

The Guest Room Attendant is responsible for maintaining clean and attractive guestrooms to Brand Standards while providing attentive, courteous, and efficient service to all guests. The role requires a warm, friendly, positive, and service-oriented approach when interacting with guests and employees, as well as maintaining regular attendance and high standards of personal appearance and grooming.

Requirements

Ability to communicate effectively, both verbally and in writing, with all levels of employees and guests.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Effectiveness in handling problems, including anticipating, preventing, identifying, and solving them as necessary.
Ability to maintain confidentiality of information.
Ability to show initiative by anticipating guest or operational needs.
Ability to stand during the entire shift.
Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Availability for flexible hours, weekends, and holidays.

Responsibilities

Maintain clean and attractive guestrooms to Brand Standards.
Provide attentive, courteous, and efficient service to guests.
Communicate effectively with employees and guests, listen to and clarify concerns, and handle problems by anticipating, preventing, identifying, and resolving them as needed.
Multitask and prioritize departmental functions to meet deadlines.
Maintain regular attendance in accordance with company standards and hotel scheduling needs.
Wear the proper uniform, nametag, and footwear, and maintain high standards of personal appearance and grooming.
Comply with standards and regulations to encourage safe and efficient hotel operations.
Maximize productivity, identify problem areas, and assist in implementing solutions.
Maintain confidentiality of information.
Show initiative by anticipating guest and operational needs.
Perform other duties as requested by management.
Maintain a warm, friendly, positive, attentive, and service-oriented attitude.