Guest Room Attendant - Suites
About The Position
The Guest Room Attendant is responsible for maintaining clean and attractive guest rooms for Oxford Collection of Hotels. The role includes timely daily cleaning and sanitizing of guestrooms, restocking supplies and linens, maintaining housekeeping carts, and keeping hallways, public areas, and closets neat and clean. The attendant must follow applicable food safety, sanitation, safety, and security requirements, respond appropriately to emergencies, and promptly report maintenance needs. The position also involves delivering attentive guest service, responding to requests, addressing issues, protecting guest confidentiality, and following lost-and-found procedures. The attendant communicates with hotel staff, completes a daily activity log, and maintains regular attendance and availability for scheduled shifts. Additional duties may be assigned or changed.
Requirements
- Proof of eligibility to work in the United States.
- Reliable transportation to and from work.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Reliable and consistent attendance.
- Ability to frequently perform simple grasping, fine manipulation, and repetitive hand and arm movements.
- Ability to occasionally lift 50 pounds and often exert up to 20 pounds of force to push, pull, carry, lift, or otherwise move objects.
- Ability to occasionally bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces.
- Ability to walk outdoors in varied weather conditions, including rain, wind, snow, and heat.
- Ability to climb stairs indoors and outdoors, frequently lift 20 pounds, and occasionally lift up to 50 pounds.
Nice To Haves
- High school diploma or GED preferred.
- Hospitality or hotel work experience preferred.
- Housekeeping experience preferred.
Responsibilities
- Thoroughly clean and restock assigned guestrooms, including preparing the housekeeping cart with guest supplies, cleaning supplies, and linens.
- Vacuum, dust, mop, change linens, remove trash and dirty linens, and perform deep-cleaning tasks as required.
- Replenish bed linens, towels, and guest amenities as needed.
- Stock, maintain, and transport housekeeping supply carts daily, and prepare the cart for the next day.
- Dispose of trash and recyclables appropriately and keep hallways, public areas, and closets neat and clean.
- Report guest-borrowed items to the housekeeping supervisor.
- Follow applicable food safety and sanitation requirements and hotel safety and security procedures; be prepared to respond to emergencies.
- Report maintenance repairs or issues promptly to a supervisor or General Manager.
- Provide attentive customer service, acknowledge and interact with guests, identify and resolve issues, and respond to special requests promptly and efficiently.
- Maintain integrity, confidentiality, and sensitivity when working with internal and external guests.
- Report lost-and-found items promptly and follow lost-and-found procedures.
- Communicate effectively with hotel staff and complete a daily activity log with pertinent shift information.
- Follow attendance policies and maintain regular availability for scheduled shifts.
- Perform other duties as assigned.
Benefits
- Competitive pay and performance-based incentives.
- Medical, dental, and vision coverage.
- 401(k) with profit sharing.
- Generous paid time off.
- Exclusive discounts at company properties.
- Ongoing training, leadership development, and career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
