Retail Lead Associate - Colonial Heights

Goodwill Of Central And Coastal Virginia•Colonial Heights, VA

About The Position

The Retail Lead Associate helps lead a Goodwill retail location, donation site, and in-store production facility. When the Store Manager and Assistant Store Manager are absent, the associate directs designated team members’ work to meet store goals and documents personnel issues for management review. The role models Goodwill’s standards and supports store operations across customer-facing and production activities. The associate monitors progress toward individual and store goals, uses management information tools to assess performance and trends, and participates in production when business demands require it. The role also supports associate communication and development, responds to feedback, promotes excellent customer service, and looks for ways to improve store processes and team performance. The position has supervisory responsibility for designated associates. The associate must follow Goodwill safety and information privacy procedures and pass a criminal background check. The role requires lifting up to 50 pounds, with frequent lifting or carrying of objects weighing up to 25 pounds. Work takes place in a moderate environment with occasional exposure to extreme temperatures, noise, fumes, or dust. The schedule is a four-week set rotating schedule that includes nights, weekends, and holidays, and may change based on business needs or holiday hours.

Requirements

High school diploma or GED preferred; a combination of education and work experience will be considered.
One year of leadership experience preferred.
Successfully pass a criminal background check.
Follow Goodwill safety rules and regulations.
Be familiar with and follow Goodwill privacy procedures for handling confidential information.
Lift up to 50 pounds, with frequent lifting or carrying of objects weighing up to 25 pounds.
Be available to work a rotating schedule that includes nights, weekends, and holidays, as business needs dictate.

Nice To Haves

High school diploma or GED.
One year of experience in a leadership role.

Responsibilities

Run store operations, including front-end and production-area activities, when the Store Manager and Assistant Store Manager are absent.
Monitor associates’ progress toward individual goals, including production and Round Up goals, and execute the MATRIX daily to reach goals.
Participate in production when business demands require it to help meet store goals.
Ensure associates maintain cleanliness and visual merchandise presentation standards.
Model and promote exceptional internal and external customer service.
Support the store management team’s communication with associates through onboarding, monthly meetings, check-ins, and appraisals.
Solicit and act on customer and associate feedback.
Use management information tools, including daily sales, production, sales-by-commodity, Round Up, and monthly variance reports, to measure store activity and identify trends.
When the ROM and RAM are absent, submit closing reports, accident reports, risk training reports, and Kronos documentation correctly and on time.
Communicate promptly and consistently with the direct supervisor and other management team members about store operations and personnel problems.
Identify and act on opportunities to improve store efficiency, processes, and people development.
Participate in meetings and learning opportunities.
Ensure team members comply with Goodwill safety rules and regulations.
Follow procedures for protecting confidential information and its privacy and security.