Relationship Banker I - Colonial Heights Branch

Regions Bank•Kingsport, TN

1d•$35,641 - $42,192•Onsite

About The Position

The Relationship Banker I provides an exceptional customer experience in person and by phone while handling cash-line transactions and helping improve customers’ financial wellness. The role focuses on building personal connections, identifying customer needs, resolving service inquiries, and educating customers about banking products and digital solutions. It is suited to candidates with teller, limited banking, or retail sales experience who want to develop a banking career with opportunities for growth and advancement. The successful candidate is ambitious and adaptable, with strong communication and personalized customer-service skills. The position is incentive eligible and eligible for overtime for hours worked over 40 per week. It is based at the Colonial Heights location in Kingsport, Tennessee.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide a consistent customer experience while processing deposits, withdrawals, payments, and other typical teller transactions.
Answer customer questions about products and services and fulfill basic service requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
Develop customer relationships and stay informed about customers’ relationships with the bank.
Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
Assist branch and team members with basic tasks to resolve customer issues.
Refer customers to internal experts when more complex financial goals or needs are identified.
Follow bank processes, procedures, laws, and regulations, and complete duties delegated by the Branch Manager.
Support sound banking practices by managing, identifying, and reporting operational risks.
Help achieve branch targets and goals by identifying customer needs and offering appropriate Regions solutions.
May make outbound calls using customer and prospect lead lists to explain emerging technology and help meet customers’ financial needs.