Relationship Banker I (Pukalani Branch)

Bank of Hawaii•Makawao, HI

1d•$20 - $25

About The Position

At the direction of the Manager, the Relationship Banker creates exceptional customer experiences by engaging clients with excellent service and helping them use digital and mobile banking alternatives. The role introduces and sells financial services to meet customers’ short- and long-term needs, identified through profiling and knowledge of products and services. It also processes financial transactions, balances individual cash, and assists with vault, ATM cash recycler, and armored car duties. The Relationship Banker helps lead the branch client experience, supports customers throughout the branch, resolves or escalates concerns, and demonstrates banking technology. The role develops customer relationships and sales opportunities through profiling, account opening, referrals, prospecting, teleconsulting, and outreach. It processes consumer credit applications and a broad range of banking transactions, performs cash and vault duties, and trains new employees on operational and sales procedures. The employee keeps current with bank policies, applicable laws and regulations, products, programs, and promotions, and performs other assigned duties.

Requirements

Registration with the Nationwide Mortgage Licensing System & Registry; if not already registered, registration must be completed and accepted within 30 days of employment or transfer.
High school diploma or GED.
At least 3 years of experience in consumer sales, marketing, customer service, or equivalent work experience.
Demonstrated proficiency with personal computers in a networked environment and Microsoft applications such as Outlook, Word, Excel, and PowerPoint, or similar software.
Knowledge of or ability to use bank software and systems, including PC Teller, Customer Information System (CIS), and check imprinter.
Demonstrated verbal communication and interpersonal skills; critical thinking, analytical ability, attention to detail, and organization.
Ability to work effectively as a team player, with sales, marketing, customer service, interpersonal, and negotiation skills.
Ability to meet fixed and changing deadlines and priorities and follow up consistently.
Ability to push a cash cart weighing 100 pounds and/or lift approximately 20 to 25 pounds, and stand for extended periods.
Ability to work evenings, weekends, and holidays as required or assigned.

Nice To Haves

Experience in banking and financial services is preferred.
Demonstrated success in a retail banking environment and the ability and desire to advance skills in personal finance areas such as investments, insurance, mortgage, and small business products and services.

Responsibilities

Help lead the overall branch client experience by engaging existing and prospective clients and demonstrating banking technology.
Provide customer service, manage branch activity flow, assess and fulfill client needs, resolve complaints, and escalate unresolved concerns.
Profile customers to identify short- and long-term financial goals; maintain product knowledge, cross-sell, open accounts, contact prospects, and conduct teleconsulting.
Sell financial products and services, make referrals, interview customers, process applications, and close consumer credit products.
Process financial transactions, including check cashing, deposits, withdrawals, payments, cashier’s checks, and traveler’s checks.
Balance individual cash; open and close the vault; and perform ATM, vault, cash recycler, and armored car transactions as needed.
Identify and secure new high-value or potentially high-value consumer clients; coordinate calls, manage referrals, track sales, and prospect toward individual and team goals.
Maintain contact with customers and prospects, make appreciation calls, and promote the Bank and its products and services, including through announcements and relationship building at in-store locations.
Train new employees on operational and sales procedures.
Keep informed of bank policies, procedures, federal laws and regulations, and new products, programs, and sales promotions.
Perform other miscellaneous responsibilities and duties as assigned.
Ensure or assist with compliance with applicable laws, regulations, regulatory requirements, and Bank policies and procedures, including Fair Banking, anti-money laundering, Bank Secrecy Act, and USA PATRIOT Act requirements.