Relationship Banker I (Pukalani Branch)

Bank of Hawaii•Makawao, HI

About The Position

At the direction of the Manager, the Relationship Banker creates exceptional customer experiences by providing customer service and helping clients use digital and mobile banking alternatives. The banker identifies customers’ short- and long-term needs through profiling, explains and sells appropriate financial services, processes financial transactions, balances cash, and assists with vault, ATM cash recycler, and armored car duties. The role supports the overall branch client experience, builds relationships with existing and prospective clients, addresses and escalates customer concerns, opens accounts, handles consumer credit applications, makes referrals, and works toward individual and team sales goals. The Relationship Banker also trains new employees, promotes the Bank and its products, stays current on policies and regulations, and performs other duties as assigned. Employees are expected to help ensure compliance with applicable laws, regulations, and Bank policies and procedures.

Requirements

Registration with the Nationwide Mortgage Licensing System & Registry, or registration completed and accepted no later than 30 days from employment or transfer date.
High school diploma or G.E.D.
Minimum 3 years of experience in consumer sales, marketing, customer service, or equivalent work experience.
Demonstrated success in a retail banking environment and interest and ability to advance skills in personal finance areas such as investments, insurance, mortgages, and small-business products and services.
Proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, and PowerPoint) or similar software.
Knowledge of, or ability to use, Bank software and systems including PC Teller, Customer Information System (CIS), and check imprinter.
Demonstrated verbal communication and interpersonal skills.
Critical-thinking, analytical, detail-oriented, and organizational abilities.
Teamwork, sales, marketing, customer service, interpersonal, and negotiation skills.
Ability to meet fixed and changing deadlines and priorities and to follow up consistently.
Ability to push a cash cart weighing 100 pounds and/or lift approximately 20 to 25 pounds, and stand for extended periods.
Ability to work evenings, weekends, and holidays as required or assigned.
Ability to comply with applicable banking laws and regulations, including Fair Banking, Anti-Money Laundering, Bank Secrecy Act, and USA PATRIOT Act requirements.

Nice To Haves

Experience in the banking and financial services industries is preferred.

Responsibilities

Help lead the overall branch client experience and proactively engage existing and prospective clients, including demonstrating banking transactions using technology.
Provide customer service, manage branch activity flow, assess and fulfill client needs, resolve complaints and concerns, and escalate unresolved issues appropriately.
Profile clients to identify short- and long-term financial goals; maintain product knowledge, cross-sell services, open accounts, contact prospects, and conduct teleconsulting.
Sell financial products and services, make referrals, interview customers, process applications, and close consumer credit products.
Process financial transactions, including checks, deposits, withdrawals, payments, cashier’s checks, and traveler’s checks.
Balance individual cash and perform vault, ATM, cash recycler, and armored car duties as needed, including opening and closing the vault.
Identify and secure new high-value or potentially high-value consumer clients; coordinate calling efforts, manage referrals, track sales, and prospect to meet personal and team goals.
Maintain contact with customers and prospects, make appreciation calls, and participate in Bank promotion and marketing activities.
Train new employees on operational and sales procedures.
Keep informed of current Bank policies, procedures, federal laws and regulations, products, programs, and sales promotions.
Help ensure compliance with applicable laws, regulations, regulatory requirements, and Bank policies and procedures.
Perform other miscellaneous responsibilities and duties as assigned.