Relationship Banker - Branch Manager I

Trustmark Bank•Panama City Beach, FL

About The Position

Responsible for the overall management of a branch, its personnel, and its operations to maximize growth and profitability through effective sales, service, and lending activities. The role leads or assists with business development, customer referrals, growth in wallet share, fee income, deposits, and loans, guided by the bank’s current priorities. It includes customer meetings and sales calls, loan application processing and portfolio management, regulatory and policy compliance, branch performance and risk management, and coaching and development of branch personnel. The Branch Manager also manages scheduling, performance appraisals, cash and deposit-related controls, branch audits, employee time reporting, and other routine management tasks. The role may include participation in community and civic organizations. Additional duties may be assigned, and management may modify responsibilities during employment.

Requirements

Four-year college education or equivalent banking experience.
Three years of platform banking experience, or at least five years of proven and progressive experience in one or more of banking, business development, or related financial services.
Highly developed supervisory experience or Trustmark’s Development Associate training.
Ability to meet sales goals in a retail environment.
Basic computer skills and ability to learn internal technology systems.
Strong verbal and written interpersonal and communication skills.
Time management skills.
Exceptional customer service abilities.
Extensive understanding of Retail Banking products and services, with working knowledge of other lines of business.
May require registration with the National Mortgage Licensing System and Registry (NMLS).
Must be able to sit for long periods and use a computer keyboard and/or mouse while viewing computer screens.

Nice To Haves

Proven experience managing a loan portfolio.

Responsibilities

Lead or assist with business development, referrals to other lines of business, increased wallet share, fee income, deposits, and loans in alignment with the bank’s current focus and needs.
Conduct sales calls and customer meetings.
Take and process loan applications, interview applicants, clear exceptions and past dues, manage the loan portfolio, and serve customers.
Stay current with applicable regulations and processes.
Ensure branch marketing materials and personnel comply with current regulations and policies.
Guide branch personnel toward strong sales, service, and operational performance; establish paths to meet or exceed goals while mitigating risks and losses.
Conduct productive branch meetings and huddles focused on communication, business development, market share, and profitability.
Interview prospective employees.
Mentor, train, coach, and manage branch personnel in daily activities and individual development.
Manage scheduling, performance appraisals, cash items, balancing of ITM, ATM, and cash dispenser, night deposit logs and contracts, safe deposit records, branch audits, employee time reporting, and other typical management duties.
Potentially participate in visible roles in community, civic, and service organizations.
Perform additional duties as assigned.