Member Service Representative (Full-Time) - Colonial Heights
About The Position
Provides members and prospective members with Navy Federal Credit Union products and services, including depository accounts, lending products, and credit and debit cards. Performs moderately complex platform banking functions under supervision while developing confidence and independence in the role. The position is eligible for the TalentQuest employee referral program. The role is based at 1080 Temple Ave, Colonial Heights, Virginia 23834. Based on business needs, the position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance. Hours are available Monday through Saturday and are based on business needs.
Requirements
- Experience building effective relationships through rapport, trust, diplomacy, and tact.
- Effective research, analytical, and problem-solving skills.
- Experience working independently and in a team environment.
- Experience maintaining composure in a high-production and changing environment.
- Experience navigating multiple systems efficiently and adapting to evolving technologies.
- Effective skill exercising sound judgment and making informed decisions.
- Ability to embrace and support change initiatives in a dynamic and continuously evolving environment.
- Effective verbal and written communication skills for engaging with members and colleagues.
Nice To Haves
- Working knowledge of deposit and loan products, services, and operational procedures.
- Customer service experience, preferably in banking or a financial institution.
Responsibilities
- Provide basic counseling on available products and services to meet member needs.
- Assist members with opening and maintaining deposit accounts, loans, and other financial products.
- Research and resolve basic account discrepancies and service requests.
- Identify opportunities to cross-service products and enhance member relationships through education.
- Understand and comply with relevant federal and institutional regulations related to financial products and services.
- Support team members by sharing knowledge and best practices as experience grows.
- Handle cash and other negotiable instruments properly and securely.
- Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
- Perform other duties as assigned.
Benefits
- Employee referral program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
