Member Service Representative (Part-Time) - Capitol Heights

Navy Federal Credit Union•Capitol Heights, MD

3d•$24 - $28•Onsite

About The Position

Provide members and prospective members with the range of products and services offered by Navy Federal Credit Union, including depository accounts, lending products, and credit and debit cards. Perform moderately complex platform banking functions under supervision while developing confidence and independence in the role. The position is part-time, typically 20–25+ hours per week; longer hours are required during training. The schedule is available Monday through Saturday, with hours based on business needs. The role is located at 9201 Alaking Court, Capitol Heights, Maryland 20743, and may require working at or permanently transferring to neighboring branches within a reasonable commuting distance based on business needs. Navy Federal describes its career experience as a culture that is energized, engaged, and committed, with competitive pay and benefits. The role is eligible for the TalentQuest employee referral program.

Requirements

Experience building effective relationships through rapport, trust, diplomacy, and tact.
Effective research, analytical, and problem-solving skills.
Experience working independently and in a team environment.
Experience maintaining composure in a high-production and changing environment.
Experience navigating multiple systems efficiently and adapting to evolving technologies.
Effective skill exercising sound judgment and making informed decisions.
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment.
Effective verbal and written communication skills to engage with members and colleagues.

Nice To Haves

Working knowledge of deposit and loan products, services, and operational procedures.
Experience in customer service, preferably in banking or a financial institution.

Responsibilities

Provide basic counseling on available products and services to meet member needs.
Assist members with opening and maintaining deposit accounts, loans, and other financial products.
Research and resolve basic account discrepancies and service requests.
Identify opportunities to cross-service products and enhance member relationships through education.
Understand and comply with relevant federal and institutional regulations related to financial products and services.
Support team members by sharing knowledge and best practices as experience grows.
Ensure cash and other negotiable instruments are handled properly and securely.
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
Perform other duties as assigned.
Remain cognizant of and adhere to Navy Federal policies, procedures, and regulations pertaining to the Bank Secrecy Act.