Front Office Manager - Comfort Suites Colonial Heights

Kalyan Hospitality • Colonial Heights, VA

3d • $0 - $18

About The Position

The Front Office Manager leads and supervises the front office team to ensure smooth, efficient operations and exceptional guest service. The role oversees daily front desk activities, including check-in and check-out, reservations, guest inquiries, and issue resolution. It also works with other departments to improve the guest experience and workflow, while ensuring front office operations support the organization’s reputation and financial performance.

Requirements

• High school diploma or equivalent.
• Minimum of 3 years of experience in front office operations within the hospitality industry or a similar customer-facing environment.
• Proven experience in a supervisory or managerial role overseeing front desk or guest services teams.
• Strong knowledge of front office software systems and reservation platforms.
• Excellent communication and interpersonal skills with a customer-focused approach.
• Strong leadership, organizational, communication, problem-solving, and analytical skills.

Nice To Haves

• Previous hotel Front Office Manager experience preferred; Front Office Supervisor experience required.
• Bachelor’s degree in hospitality management, business administration, or a related field.
• Experience with property management systems such as Opera, Maestro, or similar.
• Certification in hospitality management or customer service excellence.
• Multilingual abilities.
• Ability to analyze operational data and implement process improvements.

Responsibilities

• Supervise and coordinate front office staff activities to maintain high service standards and operational efficiency.
• Manage guest check-in and check-out procedures, ensuring accuracy and timeliness.
• Handle guest complaints and resolve issues promptly to maintain guest satisfaction.
• Oversee reservation management and ensure effective communication with housekeeping and other departments.
• Train, mentor, and evaluate front office team members to promote professional development and performance excellence.
• Maintain accurate records of guest accounts, billing, and daily financial transactions.
• Implement and monitor front office policies and procedures to comply with organizational standards and regulatory requirements.
• Prepare reports on front office performance, occupancy rates, and customer feedback for senior management review.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED