Assistant General Manager | Dublin Springhill Suites

SHANER•Dublin, OH

About The Position

The Assistant General Manager assists the General Manager in maintaining proper controls for hotel operations in accordance with company policies and procedures and franchise standards. The role helps ensure the hotel meets or exceeds its core values of Guest Satisfaction, Associate Satisfaction, Accountability, and Profitability. The ideal candidate has demonstrated successful leadership abilities in the hospitality industry. The Assistant General Manager focuses on achieving hotel financial goals and budget targets, maintaining payroll and purchasing controls, and assisting with the development of long- and short-range financial objectives. The role helps ensure Shaner and franchise operating standards are followed, supports employees in delivering optimum guest service, and oversees employee performance, productivity, and work environment quality. The position also maintains knowledge of hotel features, room types, rates, availability, and expected arrivals and departures; responds to guest complaints; and establishes and trains standards and procedures for cleaning and safe working conditions across departments. The hotel is a 145-room SpringHill Suites in Dublin, Ohio.

Requirements

Minimum of one year of management experience in the hospitality industry.
Ability to communicate satisfactorily with guests, management, and co-workers in a manner they understand.
Knowledge of budget preparation and cost controls.
Working knowledge of all hotel departments.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to apply good judgment in carrying out instructions.
Knowledge of the property management system.
Knowledge of local activities and attractions appropriate for clientele.

Nice To Haves

College degree in hospitality management or business preferred.
Bilingual English/Spanish is a plus.

Responsibilities

Focus on achievement of hotel financial goals and budget targets.
Ensure payroll and purchasing controls are in place to maintain and exceed profit goals.
Assist in developing long- and short-range financial objectives consistent with property objectives.
Ensure that all Shaner and franchise operating standards are followed.
Be accessible to guests and employees.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals and departures.
Handle guest complaints to ensure guest satisfaction.
Assist staff with their job functions to ensure optimum service to guests.
Lead aspects of employee performance to ensure productivity and a quality work environment.
Establish, maintain, and train standards and procedures for cleaning and safe working conditions in all departments.
Work to ensure high scores for customer service, cleanliness, and other related items on Shaner and franchise inspections.
Assist the General Manager in maintaining proper controls for all hotel operations in accordance with company policies, procedures, and franchise standards.
Perform other duties as assigned.