Front Desk Manager | Dublin Springhill Suites

SHANER•Dublin, OH

6d•Onsite

About The Position

The Front Desk Manager oversees front-office services at the 145-room SpringHill Suites Columbus Dublin, including reservations, registration, bell services, telephone services, and guest accounting. The role manages and supports the front-office team, maintains hotel service standards and procedures, and works to maximize room revenue and guest satisfaction. The manager maintains knowledge of hotel features, room types, rates, availability, and expected arrivals and departures; handles guest complaints; and assists staff with their duties. The position also includes hiring, training, and developing team members, preparing and adjusting weekly schedules based on staffing guidelines, labor forecasts, and business demands, and maintaining working knowledge of Night Audit procedures. The manager reviews business levels and plans for critical situations, ensures end-of-month reports and cashiering practices meet required standards, and monitors cleanliness, sanitation, and organization in assigned areas.

Requirements

Minimum 1–3 years of front-office management experience in the hospitality industry.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to communicate satisfactorily with guests, management, and co-workers.
High school graduate or equivalent.
Knowledge of local activities and attractions appropriate for the clientele.
Ability to work a flexible schedule, including weekends, holidays, and varied shifts.

Nice To Haves

Some college preferred.
Bilingual English/Spanish is a plus.

Responsibilities

Manage reservations, registration, bell services, telephone services, and guest accounting to maintain service standards and maximize room revenue.
Direct, implement, and maintain a service and management philosophy for front-office staff.
Maintain knowledge of hotel features, room types, rates, room availability, and expected arrivals and departures.
Handle guest complaints and work to ensure guest satisfaction.
Hire, train, and develop hotel team members and ensure required training is completed according to standards.
Review daily business levels, anticipate critical situations, and plan effective solutions.
Prepare weekly work schedules according to staffing guidelines and labor forecasts, adjusting them as needed to meet business demands.
Maintain working knowledge of Night Audit procedures and train employees as needed.
Ensure end-of-month reports are completed to standard.
Assist staff with their job functions to support optimum guest service.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Monitor cashiering procedures to ensure compliance with accounting policies and standards.
Perform other duties as assigned.