General Manager | State College Springhill Suites

Shaner Hotels•State College, PA

2d•Onsite

About The Position

The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property’s sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community.

Requirements

Minimum of five years of progressive leadership experience in the hospitality industry.
Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
Knowledge of budget preparation and cost controls.
Working knowledge of all hotel departments.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to apply good judgment to carry out instructions.
Knowledgeable of the property management system.
Knowledge of local activities and attractions appropriate for clientele.

Nice To Haves

College degree in hospitality management or business and/or CHA designation preferred.
Bilingual English/Spanish a plus.

Responsibilities

Management of all hotel operations and procedures in accordance with corporate policies and franchise standards.
Ensuring that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded.
Leading the sales team to develop the property’s sales and marketing efforts.
Recruiting, motivating, and inspiring the entire hotel team to ensure superior guest satisfaction.
Serving as a hands-on operator for the hotel.
Serving as a highly visible leader in the community.
Focus on achievement of hotel financial goals / budget targets.
Ensuring that payroll and purchasing controls are in place to maintain and exceed profit goals.
Developing accurate and aggressive long and short-range financial objectives consistent with property objectives.
Ensuring that all Shaner and franchise operating standards are followed.
Being accessible to guests and employees.
Maintaining complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Handling guest complaints ensuring guest satisfaction.
Assisting staff with their job functions to ensure optimum service to guests.
Leading all aspects of employee performance to ensure productivity and a quality work environment.
Establishing, maintaining, and training standards and procedures for cleaning and safe working conditions in all departments.
Working to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
Other duties as assigned.