FRONT OFFICE MANAGER - SpringHill Suites Corona

Twenty Four Seven Hotels•Corona, CA

5d•Onsite

About The Position

At SpringHill Suites Corona, we’re looking for a hands-on Front Office Manager who loves hospitality, develops people, and understands that great guest experiences are created one interaction at a time. This isn’t a behind-the-desk management role. We’re looking for a leader who is visible in the lobby, engages with guests, coaches in the moment, and helps a team build the confidence and consistency needed to deliver an exceptional Marriott experience. The right person will bring strong front office operations experience, but just as importantly, will be a teacher, coach, and role model for the team.

Requirements

Previous hotel Front Office leadership experience required
Marriott brand experience strongly preferred
Experience with Marriott systems, including Power of M , highly preferred
A strong trainer and coach who enjoys developing people with different learning styles and experience levels
Someone who notices the details: the guest waiting to be acknowledged, the associate who needs support, or the process that is slowing down service
Confident handling guest concerns and turning difficult experiences into positive ones
Strong communication, organization, and follow-through
Comfortable balancing guest experience, associate development, and operational performance
A leader who is willing to jump in alongside the team when the lobby gets busy

Responsibilities

Lead from the front, with a visible and engaged presence in the lobby and guest areas
Set the expectation for warm welcomes, guest recognition, efficient check-ins, and genuine hospitality
Coach and develop Front Desk associates through observation, real-time feedback, and ongoing training
Help associates build confidence and proficiency with Marriott systems, standards, and service expectations
Identify training gaps and create practical ways to improve performance and consistency
Monitor guest feedback and service results, identify trends, and turn them into actionable coaching and operational improvements
Lead service recovery and empower associates to confidently resolve guest concerns
Reinforce Marriott Bonvoy recognition, enrollment, and elite-member experience standards
Partner with Housekeeping, Engineering, Breakfast, Sales, and hotel leadership to create a seamless guest experience
Manage Front Office scheduling, labor productivity, departmental costs, and operational priorities
Participate in the Manager on Duty program and remain actively involved in hotel operations
Recognize great performance, celebrate wins, and help create a team culture where associates understand how their work impacts the guest

Benefits

Competitive Compensation
Health Coverage Medical, Dental, and Vision insurance
Ancillary Benefits to support your well-being
401(k) with company contribution
Work-Life Balance Paid Time Off (PTO) (based on FT or PT status)
Paid Sick Leave to take care of yourself when needed (based on FT or PT status)
Career Growth & Support On-the-job training and mentorship
Clear pathways for advancement within the company
Extra Perks Associate Referral Program – get rewarded for bringing in top talent
Hotel Discounts – enjoy the exclusive rates at our properties
Daily Pay – Access to your pay when you want it!