Front Desk Agent | Dublin Springhill Suites
About The Position
The Front Desk Agent is responsible for providing superior guest services, including check-in/check-out of hotel guests courteously and efficiently. This role processes all payments according to established hotel requirements and provides information and services to any guest or visitor in a friendly, professional manner. The agent must be available to work a flexible schedule, including weekends, holidays, and varied shifts. They will handle guest complaints to ensure satisfaction, adhere to payment and cash handling policies, generate daily reports, and resolve discrepancies with Housekeeping. Other duties as assigned.
Requirements
- High school graduate or equivalent
- Minimum one year customer service experience
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding
Nice To Haves
- Previous hotel experience preferred
- Computer experience preferred
- Bilingual English/Spanish a plus
- Knowledge of local activities and attractions appropriate for clientele
Responsibilities
- Provide superior guest services including check-in/check-out hotel guests courteously and efficiently
- Process all payments according to established hotel requirements
- Provide information and services to any guest or visitor in a friendly, professional manner
- Handle guest complaints ensuring guest satisfaction
- Adhere to payment, cash handling and credit policies/procedures
- Generate, print, and distribute daily reports to designated departments/personnel
- Resolve discrepancies on the room status report with Housekeeping
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
