Springhill Suites - Thatcher: Front Desk/Guest Service Agent

Sunridge Hotel Group•Thatcher, AZ

4d•Onsite

About The Position

Accommodates guests of the hotel by performing various duties at the front desk. This role involves registering guests, handling requests and complaints, managing transactions, and maintaining a clean and organized front desk and lobby area. The position also includes assisting with guest services and ensuring a positive guest experience.

Requirements

High school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to add, subtract, multiply, and divide in all units of measure
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Some computer skills needed
Regularly required to talk or hear
Regularly required to stand
Regularly required to use hands to finger, handle, or feel
Regularly required to reach with hands and arms
Frequently required to walk
Frequently required to climb or balance
Frequently required to stoop, kneel, crouch, or crawl
Occasionally required to sit
Occasionally required to taste or smell
Specific vision abilities required include Close vision, Distance vision, and ability to distinguish colors
Must regularly lift and /or move up to 10 pounds
Must occasionally lift and /or move up to 50 pounds

Nice To Haves

Problem Solving - Identifies and resolves problems in timely manner
Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance
Team Work - Contributes to building a positive team spirit
Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment
Organizational Support - Follows policies and procedures including but not limited to, dress code policies
Adaptability - Able to deal with frequent change, delays, or unexpected events
Attendance/Punctuality - Is consistently at work and on time
Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan
Initiative - Asks for and offers help when needed
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently
Professionalism - Treats others with respect and consideration regardless of their status or position
Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality
Quantity - Meets productivity standards; Completes work in timely manner
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly

Responsibilities

Greets, registers, and assigns rooms to guests
Handles confidential information, including guest records, with a high degree of integrity
Promptly and effectively deals with guest requests and complaints
Answers and routes calls as appropriate; takes guest messages with accuracy
Responsible for cash drawer contents and transactions during shift
Maintains accurate records including cash flows, registration cards, reservation cards, and property walks
Answers inquiries pertaining to hotel services; registration of guests; and travel directions
Assists with sales and marketing efforts as directed by the General Manager
Offers and properly handles requests for wake-up calls
Records pertinent guest information in the pass on log
May assist in replenishing continental breakfast as needed and keeps area clean
Makes sure front desk, lobby and common areas are clean and organized
Performs laundry functions as directed
All other duties as assigned