General Manager Jobs

About The Position

Requirements

• Prior restaurant management experience (1-3 years preferred).
• Ability to work on feet for 8-10 hours standing, in good physical condition.
• Must be able to pass drug and alcohol screening and background check, including reference review and credit review prior to a job offer.
• Office 365 proficiency with skills in Excel, Office, and PowerPoint.
• Point of Sales System experience, preferably with Toast.

Nice To Haves

• Degree is preferable and/or food service and hospitality industry certifications.

Responsibilities

• Ensure the cleanliness of the operation and all staff in all areas, meeting and exceeding cleaning standards.
• Maintain the physical property of the operation, ensuring it is clean, neat, up to standard, and well-maintained, including daily side work, cleaning, and other maintenance schedules.
• Assure daily and monthly cleaning cycles are managed by all managers and support staff.
• Oversee staff appearance, including personal appearance, uniforms, facial hair, and makeup.
• Ensure adherence to Health Department, Fire Department, and Safety Standards.
• Demonstrate food and beverage knowledge, and ensure staff has a thorough understanding.
• Understand logistics and operations knowledge of staff as it relates to systems and timing.
• Provide a clear vision of the company mission to restaurant and team members, ensuring all understand their tasks.
• Provide leadership, support, direction, and training to key Managers and team leaders, including back and front of the house managers, and other lead personnel.
• Coordinate with the General Manager and Kitchen Manager-Chef in all areas of kitchen operations, including operating/cooking standards, quality, consistency of product, and recipe execution.
• Ensure proper staffing and training in the kitchen.
• Manage and administer tip and tip-out processes per corporate guidelines.
• Ensure effective cooperation between FOH and BOH.
• Lead by example on the floor, being visible during peak service times and conducting pre-shift meetings frequently.
• Continuously review guest satisfaction and address guest feedback with a sense of urgency.
• Interact with restaurant guests daily and follow up on all guest comments from internal comment cards and social media feedback forums.
• Coordinate human resource functions, including ensuring company policies are current and maintained.
• Coordinate with HR Management and the General Manager on hiring, training, scheduling, support, discipline, and termination of salaried or hourly staff.
• Conduct staff evaluations for all BOH and FOH staff in conjunction with the General Manager.
• Ensure all personnel matters and documentation are professionally handled and coordinated with the General Manager and HR Manager, complying with governmental authorities.
• Assist the GM in organizing in-house management meetings, identifying issues, and implementing solutions with measurable systems for goals.
• Present ongoing monthly action plans to the General Manager.
• Participate in weekly company meetings, discussing performance against goals, current and planned goals, human resource issues, customer issues, marketing plans, and coordination between FOH and BOH operations.
• Provide immediate input to the Management or Ownership team regarding any business matter that endangers the business operations reputation-wise, physically, or financially.
• Ensure all accounting, financial, and reporting functions are current, accurate, and approved by the General Manager and/or Ownership.
• Support budgets and maintain/meet budgeted goals.
• Continuously monitor and control departmental expenditures to ensure budgets are met.
• Provide top leadership for all business operations, including restaurant operations, marketing, sanitation, training, human resources, and personnel development.
• Communicate and coordinate with the individual management and leadership team on a daily basis.
• Fill in temporarily on active shifts when the restaurant is missing key management.
• Perform any other duties as requested by the General Manager or Ownership team.