General Manager - Tyler, TX

Excel Fitness•Tyler, TX

2d•Onsite

About The Position

The General Manager leads the operations of a Planet Fitness club in Tyler, Texas, reporting to the Regional Manager and/or Senior General Manager. This role develops and supervises Team Players, supports member service and retention, manages the club budget and inventory, and ensures the club meets company standards, policies, and performance metrics. The General Manager also handles hiring, onboarding, training, performance management, and coordination with regional, HR, facilities, and construction teams. The position oversees up to 20 Team Players, including Assistant Manager(s), and is responsible for club coverage and operations across scheduled shifts. This is a full-time, exempt, on-site position. Standard workdays are Monday through Friday, between 9 a.m. and 9 p.m., at the designated club. Work outside those hours—including weekends and overnights—may be necessary based on business needs and to maintain club coverage. The role operates in a fitness club with standard office and custodial equipment, and may involve loud noise and physical tasks such as standing, walking, reaching, and lifting.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
At least six months of equivalent management experience required.
CPR/AED certification required; uncertified Team Players may complete CPR/AED training within the first 30 days of employment.
Proven ability to lead, inspire, develop, and supervise others.
Familiarity with Excel’s mission, values, vision, and culture; the Planet Fitness brand and operational requirements; and KPI metrics.
Demonstrated ability, confidence, and leadership to manage a team.
Effective communication skills with internal and external customers.
Team-oriented, motivated, and well-organized.
Ability to think critically and proactively evaluate solutions to problems.
Ability to handle difficult situations and sensitive, highly confidential information.
Proficiency in Microsoft Excel and Word, DataTrak, Workday, Service Channel, and related applications.
Ability to meet the physical demands of the role, including frequently lifting or moving up to 25 pounds and occasionally lifting or moving up to 75 pounds.
Ability to work on site Monday through Friday within the stated 9 a.m. to 9 p.m. window, with work outside the schedule, weekends, or overnights as needed.

Nice To Haves

Prior experience as an Assistant Manager with Excel Fitness is preferred.

Responsibilities

Identify Team Players’ strengths and training needs, and support their personal and professional development through regular discussions and Excel career-path guidance.
Lead the Assistant Manager in planning and implementing strategies to attract and retain members in keeping with Excel Core Values.
Ensure Team Players are proficient in the Planet Fitness mobile app, tablets, and point-of-sale operations, and are current on certifications, training, marketing plans, promotions, and operational updates.
Use club reports and platforms, including the Team Performance Tracker, to monitor company metrics and KPI expectations.
Manage the club budget, keep expenses within budget, and support profitable operations.
Supervise, motivate, and develop Team Players; ensure staff meet Excel standards and conduct Team Player Assessments and competency evaluations.
Maintain member service standards and communicate with members.
Create job postings, interview candidates, complete new-hire processes, and train new hires.
Coach Team Players and document performance management as needed; work with regional leadership and HR on counseling, corrective actions, and terminations.
Conduct daily club walkthroughs, delegate tasks, and follow up on cleanliness, member service, and atmosphere standards.
Conduct club meetings about policies and procedures and promote team culture.
Enter work orders in the Computer Maintenance Management System and coordinate their completion with Facilities, regional management, and vendors.
Work with regional leadership and Facilities to identify and escalate maintenance needs and assist with basic maintenance; support proper operations and standards during remodels and new builds.
Assist with fitness equipment extractions and installations.
Initiate community events and outreach activities to promote and represent the company.
Manage club inventory and communicate necessary orders.
Mentor and prepare the Assistant Manager for potential General Manager roles through feedback, delegation, and involvement in day-to-day operations.
Authorize expenditures and refunds and make necessary bank deposits.
Remain available off shift as a contact for operational questions and emergencies.
Ensure club operations are running and all shifts are covered; fill in for the Assistant Manager or arrange appropriate coverage when needed.
Oversee up to 20 Team Players, including Assistant Manager(s), and manage hiring and performance management for all Team Players.
Manage club-related expenses or maintenance expenditures up to $250 per incident; discretionary Team Player bonuses may be issued with Regional Manager approval.